Job Description

Company Overview

GB Maintenance Solutions Ltd is a growing multi-trade property maintenance company, delivering both reactive and planned works for high-profile clients across London, Surrey, and the wider M25 area. Our clients include major property managers and estate portfolios, and we pride ourselves on delivering a fast, reliable, and professional service.

As our business continues to expand, we are seeking a highly capable senior administrator to strengthen our operational support and enhance the performance of our office team.

The Role

We are looking for a Senior Administrative Support Assistant with strong organisational abilities and excellent computer skills. This role is suited to someone with solid administrative experience who is ready to take on a more proactive and responsible position.

Working closely with management and the existing admin team, you will support the coordination of workflows, ensure data accuracy, and contribute to improving internal processes. You will be central to maintaining smooth office operations and helping the business scale effectively.

Key Responsibilities

Overseeing and managing the shared helpdesk inbox, ensuring timely, high-quality responses and accurate data entry Handling complex or escalated enquiries from clients and contractors Monitoring live jobs within our job management system and maintaining accurate, up-to-date records Producing reports, spreadsheets, and documentation to support operational performance Supporting day-to-day office operations and ensuring administrative processes run efficiently Identifying opportunities to streamline and improve workflows within the admin function Assisting management with coordination tasks, planning, and general administrative support

Skills & Experience

Proven experience in a senior administrative or coordination role Advanced IT proficiency, especially in Microsoft Excel, Outlook, Word, and other digital tools Confident working with job management software or CRM systems Strong communication skills, with a professional manner via phone and email Exceptional organisational and time management abilities High level of accuracy and attention to detail Ability to work effectively in a fast-paced, reactive environment Proactive, problem-solving approach with the ability to improve systems and processes

What We Offer

Full-time role, Monday to Friday, 9.00am - 5.30pm Salary:

25,600 - 29,950

per annum (depending on experience) Supportive, collaborative, and growing team environment Casual dress

Equality Statement

We are an equal opportunities employer and fully committed to the principles of the Equality Act 2010. All applicants are treated fairly throughout the recruitment process.

Job Types: Full-time, Permanent

Pay: 25,600.00-29,950.00 per year

Experience:

Administrative: 3 years (required)
Work Location: In person