Job Description

What is the opportunity?

We have an exciting opportunity for an Administrator to join the Banking, Payment & Reconciliation Oversight team in Jersey for a 12 month fixed term contract. As an Administrator, you will provide effective administrative support to the Banking, Payment & Reconciliation team, business lines and Malaysian Operations.


Some of your responsibilities will include, actively monitoring the services delivered by the Malaysian team, assisting with the collection of key performance/risk indicator data across our outsourced activities and support with the development of change requests or process changes to bring efficiencies across the operational teams.

RBC's expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do?

Undertake process sampling/quality assurance on Banking, Payment & Reconciliation. Undertake process sampling/quality assurance across Banking & Payment products and services. Support the collection of KPI/KRI data and development of monthly reporting to the Outsourced Services Oversight Committee. Monitor outsourced Reconciliation and Investigation activity to ensure it is completed and performed in accordance with documented procedures. Support the maintenance and continuous development of test cases. Assist with the identification of processing efficiencies and work reduction practices by raising suggestions for change. Assist key business partners to ensure effective controls and services are performed in line with SLAs. Support the review and development of operational procedures and process maps. Escalation of risks identified to management for review Operations. Teams within WM Jurisdictions (Jersey, Malaysia, UK).

What do you need to succeed?

Must-have

Experience of supporting Banking, Payment & Reconciliation activities within a high-volume business. A practical understanding of Banking & Treasury Products.

Nice-to-have

Some understanding of the products offered by the business lines. Basic knowledge of SWIFT

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation Leaders who support your development through coaching and managing opportunities Opportunities to work with the best in the field Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team

Agency Notice

RBC Group does not accept agency resumes. Please do not forward resumes to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumes. Please contact the Recruitment function for additional details.


#LI-SS2

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Quality Management, Time Management

Additional Job Details

Address:

GASPE HOUSE, 66-72 ESPLANADE:SAINT HELIER

City:

Saint Helier

Country:

Jersey

Work hours/week:

36.25

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-10-27

Application Deadline:

2025-11-11

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I

nclusion

and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.