Job Description

About Us

An established business since 1977 based in North West London offering essential plumbing and heating services, electrical services, property maintenance and refurbishments including bathroom and kitchen installations and managing large maintenance projects.

Our philosophy is simple; dedicated to service excellence and the needs of their customers as well as supporting the vision of sustainability. The quality and traceability of service is of paramount importance and the established links with their key partners enable us to consistently deliver superior service to our customers.

We are looking to recruit a Senior Office Administrators to support management and business needs. The role will expand and develop according to the candidate's capabilities.

The Role

This is an exciting opportunity for a candidate who can work independently with minimal supervision.

General Day to day administration work as follows;

KPI reporting

Referring for new boilers

Ordering best price parts and raising purchase orders

Reporting on recalls

Assessing where supervisory visits are required

Reporting immediately on receipt of warning notice/ safe guarding issues

Responding to all email requests based on priority

Keeping residents updated

Dealing with suppliers

Requesting orders for chargeable items

Preparing jobs for invoicing

Allocating best "fit" engineer/s

Closing down jobs on system Liaising with Surveyors and arranging joint visits
Duties to:

Handle in/outbound telephone/email enquiries professionally and efficiently Ensure that procedures are followed Deal with general administration duties Handle in/outbound telephone/email enquiries professionally and efficiently Ensure that procedures are followed Deal with any complaints when required and bring to the attention of the appropriate Manager any escalated complaints Deal with any paperwork required and support the accounts department Book, allocate and organise work for operatives Liaise with suppliers, operatives, customers/clients and other office staff Attend regular update meetings to discuss contract performance & raise any issues. Create and update any existing excel spreadsheets Monitor and oversee all daily services ensuring they are allocated to relevant engineers Investigate service appointments that have had repeat visits and highlight to Manager as and when necessary Manage engineers' daily workload, ensuring engineers are in the correct locations with correct amount of daily work Update our bespoke software with correct job notes relating to queries Be flexible and help out with other areas when colleagues are busy or absent Any other duties as and when required in order to meet the needs of the business To communicate and check engineers work from the previous day to ensure all jobs are closed down

Desired Skills & Experience

We are looking for an enthusiastic, approachable, and practical person to join our team. You will have:

Excellent command of the spoken and written English Language The ability to work under pressure and meet deadlines Attention to detail with good computer skills including excel Self-starter and a good proactive thinker with good organisational skills Prioritisation and time management of own work. Previous office experience required (min. 7 years+ ) Customer service experience from previous roles
All applicants must have a valid right to work in the UK

Job Types: Full-time, Permanent

Pay: 32,000.00-35,000.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Experience:

Administrative: 3 years (required)
Language:

English (required)
Work Location: In person

Application deadline: 13/08/2025