Job Description

A new opportunity has arisen for a Band 4 Senior Administrator Based at Trust HQ in Howard Court, Welwyn Garden City - working both remotely and within the office on a rotational basis
This position will be based within the Business Support Team offering senior administrationsupport to Assistant Directors and the wider Integrated Business Team (IBT).
In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary (pro rata where applicable).
2 positions available: 1 permanent, 1 Fixed Term Contract (1 year)
*Proposed interview date: 22-Sept-2025*
Main duties of the job
The post holder will be a Senior Administrator in the Business Support team within the Integrated Business Team (IBT). The purpose of the role is to provide coordinated administrative support to the various areas of the IBT.
The role will undertake a wide range of administrative tasks, including having responsibility for a number of delegated duties as a part of a comprehensive administrative service.
The post holder will act as a source of advice and guidance, and be a key point of contact for relevant enquiries from internal and external stakeholders at senior levels.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you
Details
Date posted
21 August 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Home or remote working
Reference number
812-25-JD-SAB4
Job locations
Howard Court
14 Tewin Road
Welwyn Garden City
AL7 1BW
Job description
Job responsibilities
For more details about the responsibilities of this post please find attached links to the and Personal Specification
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud. Job description
Job responsibilities
For more details about the responsibilities of this post please find attached links to the and Personal Specification
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Person Specification
Qualifications and Training
Essential

• NVQ Level 4
• RSA III (or equivalent)

• Microsoft Office software training - specifically MS Word, MS PowerPoint, MS Excel, MS OneNote

• Strong experience in liaising / negotiating with senior team members from internal departments and from external stakeholders
• Experience of preparation of reports and taking of and producing formal minutes, together with preparing agendas and distribution of associated papers
• Experience in drafting correspondence for approval
• Experience of arranging complex conferences/seminars and large meetings
• Experience in managing and prioritising a heavy workload
• Experience of organising travel and accommodation requirements
• Advanced level knowledge of IT systems in particular word processors, spreadsheets, and presentation software
• Demonstrable knowledge of the full range of administrative and organisational policies and procedures associated with this role

• Desirably experience of working within NHS / Healthcare environment
• Desirably advanced knowledge of MS Office package
• Desirably experience of maintaining and updating intranet/web pages

• Prioritise and plan own workload in a busy non-routine environment to deadlines, delegating where appropriate and using own judgement to refer or escalate issues when necessary, and anticipating foreseeable problems
• Good verbal & written communication skills including the ability to persuade, motivate, summarise and influence others into taking a course of action
• Communicate sensitive and confidential issues in an appropriate manner
• An understanding of the correct presentation and formatting for formal letters, presentations, and emails
• Able to work on a variety of tasks with deadlines at any one time with minimum of supervision
• Respond effectively and appropriately to external calls and queries from members of the public and external stakeholders

• Ability to remain calm and work effectively under regular pressure
• Appreciation of the need for and requirements to maintain a very high level of confidentiality and discretion
• Excellent attention to detail
• Maintain concentration for long periods of time
• Can create and foster strong professional relationships internally and externally with all levels
• Willing and able to travel to other Trust sites or external locations when required
• Can identify own development needs and willing to undertake further training and development

• NVQ Level 4
• RSA III (or equivalent)

• Microsoft Office software training - specifically MS Word, MS PowerPoint, MS Excel, MS OneNote

• Strong experience in liaising / negotiating with senior team members from internal departments and from external stakeholders
• Experience of preparation of reports and taking of and producing formal minutes, together with preparing agendas and distribution of associated papers
• Experience in drafting correspondence for approval
• Experience of arranging complex conferences/seminars and large meetings
• Experience in managing and prioritising a heavy workload
• Experience of organising travel and accommodation requirements
• Advanced level knowledge of IT systems in particular word processors, spreadsheets, and presentation software
• Demonstrable knowledge of the full range of administrative and organisational policies and procedures associated with this role

• Desirably experience of working within NHS / Healthcare environment
• Desirably advanced knowledge of MS Office package
• Desirably experience of maintaining and updating intranet/web pages

• Prioritise and plan own workload in a busy non-routine environment to deadlines, delegating where appropriate and using own judgement to refer or escalate issues when necessary, and anticipating foreseeable problems
• Good verbal & written communication skills including the ability to persuade, motivate, summarise and influence others into taking a course of action
• Communicate sensitive and confidential issues in an appropriate manner
• An understanding of the correct presentation and formatting for formal letters, presentations, and emails
• Able to work on a variety of tasks with deadlines at any one time with minimum of supervision
• Respond effectively and appropriately to external calls and queries from members of the public and external stakeholders

• Ability to remain calm and work effectively under regular pressure
• Appreciation of the need for and requirements to maintain a very high level of confidentiality and discretion
• Excellent attention to detail
• Maintain concentration for long periods of time
• Can create and foster strong professional relationships internally and externally with all levels
• Willing and able to travel to other Trust sites or external locations when required
• Can identify own development needs and willing to undertake further training and development