Job Description

Job Title:

Senior Analyst - Business Trends Europe

Location:

London Office-Based (EC1V 7LQ) - Monday-Thursday in office, Friday remote

Benefits

: Wayfair Employee Discount, Private Medical & Dental Care, Work from anywhere up to 15 Days per Year, Gym Membership, Tuition Reimbursement, 25 Days Starting Holiday + Bank Holidays (tenure increases), Company Matched Pension, Cycle to Work Scheme, 24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching, Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits, Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Service and more.

About the Role

Business Trends partners with Wayfair's senior leadership and all business functions to identify, monitor, and act on metric trends driving Revenue and long-term Customer Lifetime Value (CLV). We analyse performance trends and craft narratives on Wayfair's absolute and relative performance - both tactically and strategically - enabling leaders to quickly understand performance drivers and address issues in real time.


Our work drives long-term CLV by aligning the organisation around Wayfair's customer value proposition, tracking key input metrics, and intervening when customer response or trends deviate from expectations. We also influence partner teams to focus resources on areas that advance business performance and market share.




We're seeking a Senior Analyst to lead Trends for our Wayfair Verified program, working closely with commercial leadership. The Analyst will support the Trends leadership in diagnosing performance and shaping the narrative, as well as own reporting and analytics for the program, a key commercial initiative in Europe. This role collaborates closely with GMs, Marketing, Pricing, Ops, and our Data Engineering team to enhance self-service reporting capabilities.

What You'll Do:

Own, with support from Trends senior leadership, the regular performance reporting / weekly steering decks for our EU business in collaboration with partner teams Spearhead analytics and reporting for the Verified program in EU, partnering closely with the EU Verified GM and their sister organisation in the US Contribute to the Business Trends STO roadmap. Build and manage trackers through Google's Looker connected sheets which will help Business Trends and cross-functional partners monitor trends. Work on cross-store investigations which span Wayfair.co.uk and Wayfair.ie. These can include macro economic pattern analysis, category / class trends, impact of policies or issues in the experience, amongst many other things. Contribute to the monthly Trends Council narrative with peers and the Head of Business Trends, delivering a high-level readout for Directors+ highlighting key business performance themes Collaborate closely with Business Trends Data Engineering with regards to defining additional needs for metrics & dimensions in the Business Trends Curated Data Layer. Work with a wide group of stakeholders, both regularly and ad hoc, in validating data insights and assisting in building hypotheses for possible interventions in the case of trend deviations.
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What You'll Need

Proven work experience in analytical, consulting, technology, startup, or strategy roles Bachelor's degree with a strong academic record in Economics, Mathematics, Statistics, Engineering, Business, or a related field - or equivalent relevant experience Strong analytical skills - ability to develop analytical hypothesis and assumptions, use data software to conduct analyses, and synthesize findings Strong communication skills - ability to succinctly summarise findings and thread a narrative, and share / align messaging with stakeholders Strong business acumen - ability to understand how various parts of the business interact and can identify and approach problems from a customer perspective Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity Intellectually curious, high energy, with a strong work ethic and a desire to work in a fast-paced, high stakes team environment Advanced Excel / Google Sheets skills Experience with SQL or Google Big Query

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.



No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.



Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.