Job Description

Information Services and Security have a vital role to play in a crucial national mission. We\'re here to enable the organisation to deliver through the use of technology. As AWE transforms itself to meet the needs of the UK\'s next-generation nuclear deterrent, we need to adapt to deliver data-driven decision making, flexible and future-proofed IT services, adaptable cyber security, support to a multi-billion Pound building programme, and many more.

The scale might be daunting to some, but you\'ll find it stimulating. We\'ve got a long journey that we\'ve only just started and we\'re looking for motivated people who can take us in the right direction. Your role will contribute directly to that shared mission. We won\'t deceive you, in some areas we\'re starting from a low base, but within ten years this organisation will look very different, and you can help make that happen. This is a role where you\'ll contribute to a legacy of national security for decades to come. So come and join us.

AWE are embarking upon a business-wide transformation and our applications are central to our success. We seek a forward-thinking Senior Applications Administrator join a thriving team of software developers, testers and fellow administrators who look after applications across On-Prem and cloud bases platforms. Our applications underpin what we do and we have built strong relationships with 3rd party vendors, in-house development, data warehousing and business intelligence capability.

Salary - from \xc2\xa345,100

As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include:

• Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work)
• Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time
• Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training
• Employee Assistance Programme and Occupational Health Services
• A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution)
• Life Assurance
• Discounts - access to savings on a wide range of everyday spending
• Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family
• A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site

What you\'ll do:

• Lead in the configuration, maintenance, enhancement and support of Mission critical software packages, internally developed applications, and web services.
• Lead in the upgrade / customization and addition of new features to applications in conjunction with senior users and Vendor requirements.
• Provides daily operational and technical support for mission critical applications by troubleshooting incidents and identifying root causes and solutions.
• Leads in the installation and technical documentation of new products, including through life cycle, UAT, Go-Live, resolution of incidents as they arise, Liaising with 3rd party vendors etc.
• Manage day to day availability of application software and environments, ensuring that change management and problem management are properly addressed in a timely manner to enable service improvement and within SLA\'s.
• Assists with managing vender relationships including scoping of application services and review of deliverables and application upgrade paths.
• Attend technical briefing / support groups including MIR\'s (major incident reviews).
• Maintain technical skills and mentor other team members to allow AWE to benefit from new and emerging technologies to make supportive decisions.
• Understand and develop application support road maps to inform planning activities.
• Build relationships with other teams to promote better support and communications.

What you\'ll be accountable for:

• To support the Team Leader in maintaining the operational status and availability of application software and environments to the business community. Ensuring that changes to applications and services align with operational and strategic plans.
• Escalation of significant issues to the Team Lead.
• Provide cover for the Team Lead in the event of any absence.

What you\'ll need:

• Customer focussed, have a can-do approach
• leadership skills
• Significant experience of call and change management systems, troubleshooting tools and root cause analysis.
• Great communication skills - translate technical to non-technical and vice-versa
• Working knowledge with Windows Server 2016/2019/2022
• Significant experience in a proactive IT environment with a strong understanding of; Virtualization, Application Servers, Cloud Technologies, Network Principles, and monitoring tools
• Able to operate under pressure and influence decisions.

All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.

Atomic Weapons Establishment