Job Description

About Law Debenture

Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day-to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 135-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines.



At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We're ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other.



We're on a journey to shape a culture we're all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

Role Overview

We are looking for a Senior Application Support Specialist- Finance Systems to lead the support, enhancement,



and optimisation of Law Debenture's finance systems as part of the Application Support function, with primary focus on Sage Intacct and Concur. You will serve as the technical and functional expert for our financial applications within a collaborative team environment, ensuring system reliability, process efficiency, and regulatory compliance whilst supporting business growth and operational excellence.





Working closely with the Application Support team, Finance stakeholders, and Software Engineering team, you will bridge the gap between business requirements and technical implementation, driving continuous improvement of our financial technology capabilities within our Microsoft-centric, Azure-native environment.

Job Role & Responsibilities

System Administration & Support


Act as the primary specialist within the Application Support function for finance system issues across Sage Intacct, Concur, and integrated applications Investigate, troubleshoot, and resolve system issues, escalating complex matters to appropriate teams whilst tracking through to resolution and ensuring minimal business disruption Collaborate with other Application Support specialists to provide cross-functional support and maintain service continuity Perform daily validation of system processes, data integrity checks, and reconciliation activities Manage system configurations, user accounts, security permissions, and access controls in accordance with business policies Monitor system performance and implement optimisations to enhance user experience and operational efficiency Provide backup support for other business applications during colleague absence, following established Application Support procedures



Business Analysis & Process Improvement

Collaborate with cross-functional teams to gather, document, and analyse business requirements for financial system enhancements and solutions Proactively identify opportunities to enhance financial workflows and system usage, contributing to continuous improvement initiatives Support month-end and year-end financial processes, ensuring system reliability during critical periods Analyse financial data and processes to recommend system improvements and operational efficiencies.



Project Leadership & Implementation

Lead finance technology projects, offering subject matter expertise and supporting successful delivery within agreed timescales and budgets Lead the implementation of new features, system upgrades, and customisations, ensuring comprehensive testing, validation, and minimal disruption to business operations Support integration projects between Sage, Concur, and other business systems, working with the Software Engineering team and existing Workato platform Participate in vendor selection processes and technology assessments for finance system initiatives.



Training, Documentation & Compliance

Deliver training sessions for new Finance team members and provide ongoing user support across all system functionality Contribute to Application Support team knowledge base and participate in cross-training initiatives with other application specialists Create and maintain up-to-date documentation on system processes, procedures, and best practices Ensure compliance with financial regulations and policies within the finance systems environment Support internal and external audit requirements, providing system documentation and process evidence as required Share knowledge and best practices with the Application Support team to enhance overall service delivery



Vendor & Stakeholder Management


Manage relationships with system vendors, coordinating support requests, system updates, and service delivery Process and manage system access requests in line with policy, ensuring appropriate permissions based on business needs and regulatory requirements Collaborate with Application Support team members and Head of Application Support to ensure coordinated vendor management and consistent service delivery Liaise with IT teams, particularly Platform Engineering and ITSM, to ensure system architecture supports business requirements Provide regular reporting to Finance leadership on system performance, project progress, and improvement initiatives Participate in Application Support team meetings and contribute to function-wide initiatives and process improvements



General Duties



Foster collaboration and knowledge sharing within the Application Support function, contributing to team effectiveness and service excellence Support change management initiatives and contribute to business transformation projects Undertake training and development as appropriate and engage fully in the performance management process Contribute to the LawDeb culture positively, attend meetings as required, and carry out duties willingly and diligently Carry out such other tasks as you may be reasonably directed to do by your line manager and the senior management team from time to time

Essential Knowledge, Skills & Experience

Finance & Accounting Expertise


Strong understanding of accounting principles, financial operations, and regulatory compliance requirements Demonstrated experience with general ledger, accounts payable/receivable, expense management, and financial reporting processes Knowledge of relevant financial regulations and compliance requirements within professional services environments

Technical Systems Experience


Technical system experience of Sage Intacct and Concur, including maintenance, upgrades, configuration, and optimisation (beyond standard user-level experience) Demonstrated experience of leading system upgrades, integrations, and implementations in finance environments Strong Microsoft Office 365 suite knowledge, particularly Excel and PowerBI for data analysis and reporting Understanding of system integration concepts and experience working with middleware platforms

Project Management & Analysis


Demonstrated organisational and project management skills with ability to manage multiple initiatives simultaneously Excellent analytical and problem-solving skills with experience in data analysis and financial reporting Proven track record of process improvement and business transformation initiatives Experience managing vendor relationships and coordinating technical support activities

Communication & Leadership


Excellent communication and interpersonal skills across all levels of the organisation Proven ability to work effectively as part of a technical support team, with experience in collaborative problem-solving and knowledge sharing Ability to translate technical concepts into business language and vice versa Experience in training delivery and user support in technology environments Strong documentation skills with attention to detail and accuracy Experience working within ITIL/ITSM frameworks and application support environments

Preferred Knowledge, Skills & Experience

Professional Services or similar regulated industry experience Professional accounting qualification (ACCA, CIMA, ACA, or equivalent) Experience in application support, technical support, or similar customer-facing technology roles Experience with integration platforms such as Workato or similar middleware solutions Knowledge of Azure cloud platform and Microsoft E5 suite capabilities Familiarity with ITSM frameworks and IT service delivery practices Experience with SQL, database management, and system reporting tools Understanding of DevOps practices and automated deployment approaches Previous experience in technology-focused finance roles or finance-focused technology roles Experience supporting multiple business applications and cross-functional technical teams

Your Reward

Competitive salary with performance bonus scheme Generous pension contribution Full healthcare cover Health cash plan Life assurance Buy/sell annual leave scheme

Additional Information

People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that's fuelling our growth.





LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. If you feel that you require any reasonable adjustments to be able to participate in this recruitment process, please provide further details where prompted.