Job Description

Are you ready to be part of something special?

Welcome to Settle, where our brand-new 2030 strategy marks the beginning of an exciting journey. With a loyal commitment to providing excellent service to our residents, there's no better time to join our crew.


Our 23,000 diverse residents are the heart of Settle, and we place them at the centre of everything we do. Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, you'll play a crucial role in providing safe, high-quality homes where residents can take pride and create lasting memories.


By working closely with local stakeholders, we identify sector needs and develop strategic plans, including delivering new, affordable homes to meet housing demands. We champion diversity across all areas of our organisation and are particularly focused on welcoming applications from females, to address the underrepresentation of women in our property roles.


Here at Settle we are looking for an Senior Asset Surveyor to lead on the commission and management of various professional services, delivery of the stock condition programme, manage resident permissions and diagnose and resolve complex issues. You will have a proactive and resident-focused mindset, working collaboratively across departments to ensure homes are safe and in good condition, while allowing residents to improve their homes aligned with our procedures, safeguarding our housing stock.

Outline of Key Responsibilities...

Take ownership and manage a small team to collate and improve the data we use to effectively plan and deliver investment programmes. Own and manage the end-to-end process for property permissions and Aids & Adaptations, from application to completion, ensuring compliance and high levels of customer service. Manage a team of stock condition surveyors and the surveying strategy to achieve and maintain 100% stock condition data within the previous 5 years, including reviewing and developing the survey information to support better investment planning Manage unique and/or complex works delivery as required, including defects and claims under warranties. Ensure HHSRS actions are classified correctly by stock condition surveyors and that these are reported and managed in accordance with agreed procedures. Provide technical guidance on complex property issues and post-inspection support to ensure quality and compliance Act as a senior point of contact for residents in relation to technical issues, ensuring clear and prompt communication and resolution whilst maintaining compliance with legislation Investigate building issues and defects and recommend remedial actions and proposed programming. Ensure all works and services are procured and delivered in accordance with resident consultation, including compliance with leasehold section 20, where applicable. Collaborate across the business to maximise access opportunities for surveys. Liaise with Customer Resolution team to assess and respond to asset / property related complaints. Ensure detailed and up to date knowledge of stock condition to ensure that all homes are safe and well maintained. Ensure accurate decent homes reporting and that planned investment programmes mitigate homes falling into non-decency. Identify continuous improvements in asset data capture and collection, liaising with internal teams to ensure asset condition data is maintained up to date. Prepare programmes of investment for capital and revenue expenditure, ensuring effective investment of complementary workstreams, to achieve value for money. Monitor the storing and quality of building information arising from new build and asset investment programme to ensure Commission surveys and invasive works through existing suppliers or agreed routes to support improved understating of assets and to assist with resolving specific concerns to support asset investment decision making and delivery. Lead procurement exercises for works and services in accordance with internal procedures and procurement regulations. Carry out regular reviews with contractors and manage performance against KPIs and SLAs.

We are looking for someone who has...

Relevant qualification in construction related field - working towards Member or Associated Member of RICS / CIOB. Full UK driving licence and use of a vehicle for work purposes. Excellent communication and interpersonal skills, with a talent for translating technical issues into clear, resident-friendly solutions. Experience working collaboratively with both technical and non-technical teams Experience in building surveying within social housing environment or similar. Understanding of housing legislation, landlord, and health and safety responsibilities. Experience of contractor management. Strong written and verbal communication and analytical and problem-solving skills. Awareness of and ability to understand application of Building Regulations.

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here's what we offer to our amazing colleagues:

annual salary:

58,000 per annum

flexible working:

hybrid and flexible options available (role-dependent)

generous leave:

27 days of annual leave, increasing to 32 days with length of service

family leave:

enhanced maternity, paternity, and adoption leave

pension contributions:

up to 10% from Settle

healthcare cash plan:

for your health and wellness

flexible benefits:

cash towards your heath and wellbeing

development

: excellent personal and professional growth opportunities


And that's just the beginning! We're also thrilled to provide:

fresh fruit Mondays:

keep your energy up with healthy snacks

colleague-led campaigns and celebrations:

wellbeing weeks and charity bake sales

volunteering days

: 2 paid days to give back to the communities we work in

secure parking:

free onsite parking and bike sheds too!

local discounts:

enjoy perks from our community partners

mental health support:

access to counselling sessions and mental health resources

feedback commitment:

we listen to our colleagues and take action

shower facilities:

perfect for those who cycle to work or hit the gym

early finish Friday:

a kickstart to the weekend!

At Settle, we're committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today's society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.


Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.


Please ensure you fully answer the questions on the application form.