Senior Associate - Customer Service Job in Bank of China

Senior Associate Customer Service

London, ENG, GB, United Kingdom

https://www.mncjobs.co.uk/company/bank-of-china

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Job Description

Personal Banking department oversees debit and credit card operations, and provides back office support to the Bank's branches. As a Senior Associate - Customer Service, you will be responsible for assisting with the running of the Call Centre. You will ensure that calls are answered and queries are dealt with within the agreed timescales and in a professional and appropriate manner. You will be delivering quality service to customers to ensure customer satisfaction. This is a full time permanent position.

Key responsibilities

Answer customer queries over the telephone and via email on banking products, accounts and services, ensuring customers' needs are understood and appropriate solutions are provided Escalate and/or re-direct enquiries when appropriate Complete call logs and reports Assist with Consumer Duty report Assist with customer feedback report Identify cross-selling opportunities during customer interaction Comply with the Bank's procedures and policies at all times Liaise with relevant departments when required Cover team members when required

Person specification

Degree educated Experience in customer service Basic understanding of Retail Banking products and services Data analysis and reporting skills Excellent communication skills Fluency in Mandarin is preferred Team player Problem solving skills Attention to detail

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.

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