Job Description

Senior Aviation Claims Adjuster
Department: Claims
Employment Type: Permanent
Location: London, UK
Description
Focusing on providing excellent client service, the Convex Claims team directly impacts our mission to becoming the market's favourite insurer. As such we are building increasingly efficient processes, making use of relevant technology.
This is a leading-edge, forward-thinking claims adjusting role and will assume responsibility for handling an increasing portfolio of Lead Airline business, together with Products, General Aviation and Satellite claims arising from business written by Convex Group.
You will be responsible for handling lead and large complex claims, internal reporting and other claims management activities relating to the Aviation and Aerospace Account. This role is outcome-driven, and one which combines technical adjusting, account management, commercial and relationship management. You will report directly to the Head of Aviation & Aerospace Claims and be a key part of the Convex Claims team.
Key Responsibilities

• Claims management from first notification of loss to final settlement including coverage analysis; investigation; evaluation; reserving and resolution in accordance with established guidelines, service standards and regulations
• Actively manage claims to achieve the best indemnity outcomes
• Ensure alignment to Convex claims key performance indicators, governance frameworks, Convex claims procedures and processes
• Review claims movements and advise the business with regard to potential exposures
• Take responsibility for data gathering and sharing industry or event knowledge with relevant colleagues
• Contribute to the attraction and retention of business through service excellence
• Ensure great loss outcomes and reserve accuracy through direct intervention on large loss events where required, and identification of loss trends which may impact ranking, reserves or risk selection
• Build and sustain relationships with insurance underwriters, brokers and clients and work collaboratively together in addition to liaison with actuaries and data teams internally on loss related matters
• Contribute to the preparation of local claims reports and claims updates to the Board as required
• Be prepared to participate in wider claims strategic initiatives or committees within the organisation
• Our purpose enables us to deliver the best claims service experience to clients and also meet all regulatory requirements. Be an advocate for client service as a brand differentiator and demonstrate behaviour that align to the Convex core values
• Manage or support on key Convex projects as required

Skills Knowledge and Expertise

• Solid experience of handling Aviation Claims in several of the following areas: Airline, Products, General Aviation or War
• Prior experience of undertaking client claims reviews and audit activities
• Able to communicate effectively at all levels of seniority
• Excellent client service and commitment to go the extra mile
• Robust negotiation and diplomacy skills
• A high degree of problem-solving capability
• Detail orientated with analytical mindset
• Work at speed given complex and difficult technical situations, with the ability to prioritise effectively
• Flexible and adaptable to change, able to contribute in an entrepreneurial environment

Benefits

• Competitive Salary
• 30 days Annual Leave
• Birthday Leave
• 10% Employer Pension Contribution
• Private Health Insurance Medical Cover
• Group Income Protection
• Life Assurance Cover
• Enhanced Parental Leave
• Annual Health Check
• 3 days of Volunteer Leave each year
• 10 days of help with care (elder/ childcare) through Bright Horizons
• 1,300 to spend on learning & wellbeing
• Give as You Earn
• Cycle to Work
• Season Ticket Loan

Skills Required