Job Description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.


IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.


In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The Purpose of the Role

The Senior Bilingual Resettlement Officer will lead the delivery of high-quality, culturally and linguistically tailored support to refugee households resettling in Hampshire under the UK Government Resettlement Programme--including the Afghan Resettlement Programme (ARP), United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. A core focus of the role is to supervise and support Resettlement Officers, ensuring effective casework delivery, equitable caseload management, and adherence to safeguarding protocols and project key performance indicators.


The Senior Bilingual Resettlement Officer will provide guidance on complex cases, contribute to staff development through mentoring and training, and support the coordination of multi-agency services to promote timely access to housing, healthcare, education, and other statutory services. Support will be delivered in English and Dari/Pashto through home visits, remote assistance, and group sessions. The role also includes attending strategic meetings with Hampshire County Council, collaborating with delivery partners, and contributing to project reporting and service development.


Key Working Relationships

This position will report to the Programme Manager and work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include Senior Resettlement Officers, Bilingual Resettlement Officers, Resettlement Officers, ESOL Coordinator, Education Officer, Community and Engagement Officer and Project Officer. This position will also collaborate regularly with staff at Citizens Advice Rushmoor and other delivery partners, including attending partnership and strategic coordination meetings.

Key Accountabilities

Support to Staff (50%)

Supervise and mentor Resettlement Officers, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and leading performance reviews. Provide training and support for Resettlement Officers on the delivery of different project activities and working with supported individuals. Provide Resettlement Officers with support for households with the most complex support needs. This will include involvement with practical casework support to refugee households, ensuring timely access to housing, income, healthcare, education, and other statutory services. Provide Resettlement Officers with support to respond to safeguarding concerns, following IRC and statutory processes. Proactively review Resettlement Officers' caseloads to ensure equitable distribution and identify emerging support needs, taking appropriate action to rebalance workloads, provide targeted guidance, and uphold service standards, safeguarding protocols, and project key performance indicators.

Direct support to households (20%)

Welcome newly arrived supported individuals by attending their home alongside Resettlement Officers to assist with initial arrival support, complete risk assessments, and deliver home safety orientation. Research, identify and outreach to services and resources that enable clients to meet their short and long-term goals and facilitate external referrals. Support with the delivery of group session support, including orientation sessions on life in the UK, both virtually and in person.

Key Administrative tasks (20%)

Represent the IRC in meetings with Hampshire County Council to discuss project progress, contribute to strategic dialogue, and provide formal updates through scheduled reporting and performance review meetings. Collaborate with delivery partners to ensure coordinated support for households, contributing to joint planning, case discussions, and service alignment that promotes timely access to housing, healthcare, education, and other essential services. This includes regular attendance at partnership meetings to review progress, share insights, and strengthen partnership delivery. Lead on supporting Resettlement Officers to ensure timely and accurate compliance to all reporting requirements, including database management, case noting, and file maintenance. This will require spot checks and tracking against project goals and Key Performance Indicators. Provide flexible administrative support to meet the project needs.

Ways of working (10%)

Collaborate with partners, local councils, charities, schools, and diaspora organisations. Attend multi-agency coordination meetings and contribute to service development. Carry out all the above in accordance with the aims, values and policies of International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and Equal Opportunities.

Person Specification

Skills, Knowledge and Qualifications:

Knowledge of UK statutory services (e.g. housing, welfare, healthcare, education) and safeguarding frameworks.*
Strong organisational and administrative skills, including accurate record-keeping, reporting, and use of key performance indicators. Strong written and verbal communication skills: the ability to communicate effectively with colleagues, partners and clients in both English and Dari/Pashto.*
Excellent interpersonal and relationship building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships. Good IT skills, including proficiency in using Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom.*
Ability to travel regularly throughout the service delivery area.*
Ability to work flexibly both independently and collaboratively as part of a team. Ability to work in line with confidentiality and safeguarding standards. Ability to handle multiple priorities and deadlines and to quickly learn information systems. Access to a personal vehicle.

Experience:

Minimum two years of related experience, paid or voluntary, working with refugees, asylum seekers or other vulnerable populations in Hampshire.*
Experience of line management or staff supervision, including setting objectives, providing feedback, and supporting performance development.*
Experience contributing to project reporting, monitoring, or evaluation for funders or commissioners.*
Proven ability to plan and deliver group workshops and educational sessions in diverse, multi-lingual and cross-cultural environments. Experience supporting individuals with complex needs (e.g. mental health, disability, safeguarding) and delivering services in line with data protection and safeguarding policies. Lived experience of forced migration, resettlement, or navigating support systems as a refugee or asylum seeker. Prior experience of using a client relationship management system.
Criteria in the Person Specification marked with are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme in the UK.


UK based candidates who state that they have a disability and meet these criteria, will be invited to interview.

Standard Responsibilities

Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC team.


Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies

Related standard content:

IRC strives to build a diverse and inclusive team at all levels who as individuals, and as a group, embody our culture statement creating a working environment characterized by critical reflection, power sharing, debate, and objectivity for us to achieve our aspirations as a team and deliver the best possible services to our clients.

UK:

Narrowing the Gender Gap: The IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including flexible hours (when possible), enhanced maternity/adoption leave and pay and gender-sensitive security protocols.

The salary for this role is 37,807.81 per annum GBP

Candidates must have the right to work in the UK.

Must be available to work In person in Hampshire.

The application deadline is 6th November 2025.

We will be screening CV's before the deadline.

Must be available to start on the 1st December 2025

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IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.


IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.


IRC UK will ensure that individuals with disabilities are provided with reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments.

Recruitment Process

The process for this role will be as follows


Screening call/email Panel interview online - including assessment / test - 10th and 11h November 2025



If you have any questions or need assistance with the online recruitment process, please contact the IRC UK HR team at applications@rescue-uk.org


#LI-1 #IRC-UK


Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.


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