Job Description

About MIB

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that's accomplished, we're here to compensate victims quickly, fairly and compassionately.


Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over 400 million in compensation to support victims rebuild their lives.

About the role

We are looking for a Senior Business Analyst to join our team. This role will be accountable for:

Support the delivery of business change initiatives by conducting structured analysis, facilitating stakeholder engagement, and ensuring that business requirements are clearly defined, documented, and translated into effective solutions. Contribute to the successful delivery of projects by supporting the design and implementation of process and technology improvements. Lead the identification, design, prioritisation, and delivery of process and technology-driven improvements that enhance operational efficiency and client experience. Support a wide range of stakeholders including technical teams, product owners, digital teams, governance, contact centre and claims operations, IT, data, and board-level executives.

Key responsibilities

Stakeholder Engagement:

Build strong relationships working closely with business SMEs and business stakeholders to understand business needs and priorities. Facilitate workshops, meetings, and interviews to capture requirements, identify challenges and opportunities for improvement. Communicate analysis findings clearly to both technical and non-technical audiences. Support stakeholder alignment and manage expectations throughout the project lifecycle Collaborate with internal stakeholders on decisions which impact the achievement of project objectives.

Business Analysis & Technical Proficiency:

Lead analysis activities within defined projects or workstreams. Operate with a clear scope of authority and accountability Support the definition of project objectives and assigning clear responsibilities. Perform more complex work activities drawing from own expertise and an understanding of the impact on the broader business and wider customer/organisation Responsible for leading, planning, execution, monitoring, controlling and closing the more complex analysis components for projects. Conduct research during discovery phases and apply user-centred thinking to solution design. Facilitate the creation of design artefacts - e.g. personas, as-is and future state customer journeys, service blueprints, storyboards, prototypes, etc. Able to design journeys for new propositions. Support and contribute to the elicitation, documentation, and analysis of business requirements, ensuring they are comprehensive, accurate, and aligned with business goals. Produce detailed functional specifications, use cases, user stories, and process models to support the development and implementation of solutions. Collaborate with technical teams to ensure that requirements are understood and can be translated into system design and functionality. Create documentation of acceptance criteria to enable meaningful testing, support defect triage to ensure that solutions meet business needs and requirements. Ensure that all deliverables meet the quality standards and are compliant with organisational standards and industry best practices. Support reviews and walkthroughs of business requirements and functional specifications with stakeholders and project teams. Analyse business processes, identify inefficiencies, and recommend improvements. Support activities and initiatives to streamline workflows, reduce costs, and improve business operations. Use data-driven analysis to support decision-making and provide insights. Support the integration of new platforms and applications into existing architecture. Work with the development team to create technical specifications, including data models, system flows, and API definitions. Support the delivery of small to medium-sized projects or workstreams within larger programmes.

Continuous Improvement & Innovation:

Stay informed about industry trends, emerging technologies, and best practices in business analysis and project management. Contribute to a culture of continuous improvement by identifying opportunities for innovation and implementing best practices. Contribute to the review and development of BA tools, templates, and standards. Share knowledge and support peers to ensure consistency and quality in analysis delivery

Role requirements

Essential:


Business Analysis certification (e.g., BCS, IIBA, or equivalent). Prince2 and/or Agile project management qualifications. Experience in a Senior Business Analyst role leading analysis within projects or workstreams. Demonstrable strong customer insight-driven design thinking. Able to work independently, with confidence and flexibility to adapt to a fluid landscape Capacity to learn and adapt to new ways of working and thinking, communicating effectively through storytelling and visuals yet also in a language that resonates with the business. Knowledge of Product Management, Waterfall/Agile methodologies including user story writing, backlog management and acceptance criteria definition. Able to effectively manage and engage stakeholders Appreciation of digital development and technology Experience of working on business change or IT-enabled projects. Strong analytical and problem-solving skills. Experience working with third-party suppliers or vendors. Confident working in multidisciplinary teams. Empathy, intellectual curiosity and openness to learn and excited by change and learning. Excellent written and oral communication skills with the ability to present complex data and arguments in a way that is accessible to everyone. Understanding of data models, APIs, and cloud-based systems. Proficiency in business analysis tools (e.g., DevOps, Visio, JIRA) Experience of identifying and assessing organisational risk and long-term potential outcomes.

Desirable:

An understanding of UX and digital design practices e.g. design systems, usability testing etc. Experience within lean and human centred innovation. Visual communication skills using tools such as Azure or Balsamiq.

Salary up to 70,000 per annum

Grade 12

35 hours per week (Monday - Friday)

IT kit supplied to you

320 (before tax) start up allowance

Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14

Other Benefits include:


Contributory Group Stakeholder Personal pension scheme


Life Assurance


Employee Incentive Scheme


25 days holiday (plus public holidays)


Holiday purchase scheme


Sports and Social Club

24/7 Employee Assistance Programme


Free access to online tools to support mental and physical health


Enhanced maternity, paternity and adoption leave


1 volunteer day each year and charity matched funding scheme



We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people's lives, we want to hear from you.