Job Description

Ref Number

B01-05184

Professional Expertise

Administration and Business Support

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

See advert text

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

29-Sep-2025

About us

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UCL is one of the world's leading universities, recognised for academic excellence, global impact, and a strong commitment to tackling real-world challenges. We are a diverse community where bold ideas are not only welcomed but expected- where thinking differently is part of our culture.



Now is an exciting time to join us as we continue to develop our business analysis capability and lead transformation that is reshaping how students and staff experience UCL.

About the role

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As a Senior Business Analyst, you will lead a team of Business Analysts and oversee analysis activities within our student portfolio. You'll work closely with senior stakeholders to define business priorities, ensuring alignment with UCL's strategic objectives and long-term vision.



You will build and maintain strong relationships with users and service owners, representing their needs and challenges while balancing the priorities of the wider university community. Your work will support delivery within the constraints of UCL's strategic and architectural frameworks.



You will take ownership of the business architecture for your portfolio, exploring and analysing business services and processes to shape epics and work packages into actionable deliverables. Working alongside portfolio and programme delivery teams, you will help design effective solutions and future service models. You'll also contribute to the development of business cases, project scopes, delivery roadmaps, and support the full project lifecycle through to benefits realisation.

Key Responsibilities:

Business Architecture

: Develop and maintain a clear understanding of the business architecture for your area, ensuring all analysis aligns with strategic goals.

Shaping Analysis

: Define the scope and approach for analysis activities, tailored to each project and contributing to UCL's strategic direction.

Discovery

: Investigate current services and processes, considering strategic aims, performance, operational design, organisational structure, and technology use.

Business Cases

: Recommend options with associated costs and clearly defined benefits.

Requirements Management

: Elicit, document, and manage business requirements at an appropriate level of detail.

Visualisation

: Create visual representations of current and future operating models, process flows, and scenarios (e.g. user stories, use cases), tailored to the intended audience.

Best Practice

: Contribute to the development and promotion of business analysis best practices across the university.

Line Management

: Lead, mentor, and manage a team of Business Analysts, fostering a collaborative and high-performing environment.

Resource Management

: Coordinate the activities of your team across multiple projects, ensuring consistent quality and alignment with strategic objectives.

You will work across a range of business areas, supporting the delivery of change initiatives throughout the university.

About you

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As an experienced Senior Business Analyst, you have played a leading role in delivering both IT-enabled and non-technical change across a diverse range of projects. You are confident working within both agile and traditional programme environments and bring a proven ability to shape and deliver analysis for large, complex, and high-profile work packages --ensuring outcomes are met and benefits are realised.



You consistently demonstrate strong leadership skills, effectively balancing multiple concurrent projects while managing your team and stakeholder expectations. Your excellent interpersonal and collaboration skills have enabled you to build trusted relationships with senior stakeholders, understanding and representing their needs while confidently challenging assumptions and negotiating compromises where necessary.



You are adept at articulating business cases, business architecture, and operating model concepts to a wide range of audiences, supported by strong presentation skills. As a confident and supportive leader, you have line-managed Business Analysts, helping them reach their full potential and effectively prioritising resources across your portfolio of work.



Working as part of a collaborative leadership team, you contribute evidence-based insights and experience to support decision-making. Your commitment to continuous improvement drives you to actively seek opportunities to enhance the business analysis service and promote best practice across the organisation.

What we offer

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In return, you'll have the opportunity to make a significant impact in a newly established Strategic Change Office, working alongside visionary leaders and talented colleagues. We offer a collaborative environment where your ideas are valued, your growth is supported, and your work directly contributes to the university's bold strategic goals. Our people are our greatest asset, and we invest in them so that they can fulfil their potential. Equity, diversity and inclusion is vital to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.



As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.



As well as the exciting opportunities this role presents, we also offer great benefits. Please visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.