Job Description

Job Advert

Senior Business Analyst (Synthesis)

Location

: London, hybrid

Salary:

Competitive + Benefits

Role type:

Permanent

Hours

: 35 hours

The MDU are recruiting a Senior Business Analyst role supporting one of our largest projects, the Synthesis programme. Initially - a strategic initiative replacing the legacy policy administration platform with a scalable, future-ready solution. While the role will initially be dedicated to Synthesis, the successful candidate is expected to contribute to future enterprise change and digital delivery initiatives. The role suits a fast-learning, highly personable analyst with a strong focus on agile software delivery, stakeholder engagement, wireframing capabilities, and experience defining and shaping system capabilities - particularly across Microsoft Dynamics 365 and Power Apps.

Key Responsibilities

Software & Capability Delivery

Collaborate with stakeholders to gather and refine business requirements for new and enhanced software solutions and digital capabilities Capture requirements - including use of user stories, feature-level descriptions, and annotated wireframes Lead backlog refinement and facilitate Three Amigos sessions to drive alignment between business, development, and testing Run effective workshops and planning sessions, working alongside architecture and development teams to shape backlog items and guide solution design Define acceptance criteria in collaboration with QA and support test planning to ensure quality outcomes and traceability against user stories Track progress and surface risks, blockers, and delivery issues in stand-ups and status meetings Support change initiatives through targeted communications and user enablement, including demos or training sessions

Programme Contribution

Define epics, user stories, and acceptance criteria aligned to the programme's solution scope and business objectives Support the end-to-end solution lifecycle across business operations, digital systems, and service workflows

Delivery Alignment & Backlog Management

Manage backlog in Azure DevOps, ensuring readiness for sprint planning, development, and testing (Jira experience advantageous for those new to ADO) Collaborate directly with business stakeholders and development teams to refine backlog items and ensure clarity, feasibility, and successful execution

Business Analysis & Solution Design

Use UML, BPMN, and structured modelling to represent processes, systems, and data flows Define and document data types, flows, sources, and integration points Collaborate on system implementation and configuration across Dynamics 365 and Power Apps platforms

Visual Communication & Wireframin

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The role relies heavily on clear visual thinking and wireframing expertise. You will:Create wireframes, screen flows, and journey mock-ups to express design intent Accelerate stakeholder feedback through visual assets Support design alignment when UX or CX resources are unavailable

Tools may include Figma, Balsamiq, Visio, Lucidchart, or similar.

Essential Skills & Experience

Experience as a BA in software development, change management, or digital transformation projects Strong analytical and problem-solving skills with attention to detail Excellent communication and people skills for effective stakeholder engagement Experience defining user stories, functional requirements, and supporting test planning Wireframing and visual prototyping capabilities Working proficiency in Azure DevOps; Jira familiarity is a plus Skilled in process and system modelling (UML, BPMN) Ability to work independently and manage multiple priorities Experience with Microsoft Dynamics 365 and Power Apps is highly desirable

Preferred Skills & Qualifications

Familiarity with Agile and traditional delivery methodologies Understanding of user experience (UX) principles and best practices Certification in Business Analysis (e.g. BCS or equivalent) is an advantage

Personal Qualities

Rapid learner, able to absorb new platforms, tools, and domain knowledge quickly Highly personable, with excellent stakeholder management and relationship-building skills Clear communicator who simplifies complexity across audiences Visual and conceptual thinker with technical confidence Resilient and adaptable in fast-paced delivery environments Collaborative and curious with a proactive, user-centred mindset


REF-222 740