Job Description

Details

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Reference number

439365

Salary

58,188 - 62,188
58,188 - 62,188
GBP

Job grade

Other

Contract type

Permanent

Type of role

Business Management and Improvement

Working pattern

Full-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Remote working (anywhere in the UK)

About the job

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Job summary

We are recruiting for a

Senior Business Services Manager - Improvement and Development

to lead national initiatives that enhance the quality and efficiently of our vital work with children, families and the courts.





Part of the Business Services Management team, led by the Head of Business and Supporting Families Services. You will lead talented, motivated teams to provide effective, timely and engaging services that ensure we provide outstanding, consistent services to the children and families who we hold at the heart of everything we do.



The office base is flexible for this role, however there is an expectation of frequent travel to offices across the country as required in order to carry out your duties.

Job description

As the national lead for Business Services Improvement and Development, you will:

Oversee the enhancement and advancement of business services, implementing best practices and fostering innovation. Lead on the design and implementation of national change processes for business services. Develop and implement quality assurance procedures and performance frameworks. Play a key role in strategic planning, performance analysis, and budget management. Ensure the wellbeing, morale, and development of your workforce, promoting resilience and learning opportunities. Uphold Cafcass's values, leadership standards, and commitment to diversity, equality, and safeguarding.

Person specification

Educated to degree level in relevant discipline or equivalent professional qualification


Extensive relevant experience in working collaboratively as part of a management

team focused on the interests of the organisation, at a level appropriate for success

in the position.


Experience of management in business services, within a medium to large, ideally

national, organisation.


Demonstrable experience of managing staff, services and budgets at a managerial

level across a wide range of functions.


A track record of identifying and implementing business improvements.


Experience of implementing change and managing change processes whilst

minimising disruption to services.


Leading the development, delivery and improvement of key processes including

business planning and self-assessment.


Worked with a range of teams and can demonstrate external networks and

partnerships that have enhanced business systems.


Experience of managing a wide range of staff, including those at supervisor/manager

level, to achieve demanding targets.


A good understanding and track record of performance management including target

setting/monitoring and managing underperformance.


Experience in staff development using a range of tools/techniques.


Experience of budget setting and managing within a budget.


Can demonstrate the effective use of resources in a previous role or project.


Can use and interpret data/management information to guide the effective use of

resources.


An approachable manager with excellent interpersonal skills, able to communicate

effectively both verbally and in writing to a wide range of audiences.


A collaborative team worker who can build positive relationships and work effectively

across boundaries and achieve results through others.


An ability to operate effectively and sensitively and to develop relationships that

command respect, trust and confidence.


Ability to be analytical, and to find creative solutions.


A proactive self-starter able to manage multiple priorities.


Personal conduct, integrity and credibility that commands the confidence of managers

and staff at all levels, external partners and stakeholders.


Committed to ensuring that all engagement with others is free from discrimination and

adheres to equal opportunities legislation and organisational policies.


Commitment to continuing professional development.


A commitment to social justice, equality and the needs of children.


Ability to work flexibly and remotely, including the need to undertake travel and work

across service area boundaries to ensure the needs of the organisation are met.

Benefits

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Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97%

Things you need to know

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Selection process details

If and when you are ready to apply, our application process is straightforward and quick to complete. You don't need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.


Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.


Closing date:



Sunday, 30th November 2025



Initial interview:



Thursday, 4th December 2025



Final Interview:



Friday, 12th December 2025 at the Coventry Office



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Narinder Kaur Email : narinder.kaur2@cafcass.gov.uk
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Recruitment team

Email : narinder.kaur2@cafcass.gov.uk

Further information

https://cafcass.current-vacancies.com