Job Description

Details

• Title: Senior Business Support Assistant
• Reference: SCC/TP/287940/4001
• Positions: 1
• Salary: 15,323.50 per annum (pro rata to 30,647 FTE)
• Category: Administration & Clerical
• Contract type: Permanent
• Working hours: 18 hours per week
• Posted on: 17 October 2025
• Closing date: 9 November 2025
• Directorate: Adults, Wellbeing & Health Partnerships
• Location: Millmead House, Millmead, Guildford, Surrey, GU2 4BB

Description
We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.
This role has a starting salary of 15,323.50 per annum, based on an 18-hour working week (pro rata to 30,647 per annum, full time equivalent).
We are excited to be recruiting a Senior Business Support Assistant to join our successful Customer Relations Team within the Adults, Wellbeing and Health Partnerships directorate. Our focus is to instil an ethos of putting people front and centre of everything we do.
This role is based in Guildford, but with flexibility to work throughout Surrey. This role is open to flexible working, so you are not required in the office for the full 18 hours per week.
Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About The Role
In this role you will support the team to champion the voices of people who use services and carers. As the Senior Business Support Assistant, you will be responsible for recording and reporting compliments received by members of staff, as well as preparing letters to celebrate their hard work and commitment to our residents.
You will be responsible for co-ordinating replies to MP and Council Member enquiries to ensure a timely response from the service, monitoring and reporting against our service level agreements. You will log and close complaints that are resolved outside of the formal process and will be involved with performance reporting of this important area.
You will provide general support to the Customer Relations team, which will include speaking directly to residents about their complaint and will provide you with a good introduction into Customer Relations. If you feel you have the right skills and experience to be part of a small team focussed on delivering outstanding customer service, we want to hear from you.
In return for your commitment, we can offer a positive flexible working environment, personal and professional development opportunities and a competitive salary. You will work with enthusiastic and supportive colleagues who are passionate about their work and what they achieve together as a team.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with

• Minimum 5 GCSEs at Grade C or above, or equivalent
• Evidence of good written and oral communication skills
• Experience of working in a customer relations environment
• Ability to speak to, and build sound relationships with residents
• Competency in using a range of IT tools and systems

To apply, we request that you submit a CV and you will be asked the following 3 questions: * Why are you applying for this role and what skills will you bring?

• Tell us about your experience of working in a customer relations environment.
• Describe how you have co-ordinated timely responses from the service, and monitored and reported performance against targets.

Before submitting your application, we recommend you read the job description and our to get an insight into working at Surrey.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion about the role contact Linda Jones at .
The job advert closes at 23:59 on 09/11/2025 with interviews planned for the 17th and 18th November 2025.
We look forward to receiving your application, please click on the apply online button below to submit.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here:
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Files to download

• Reviewed: 25 Oct 2025

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• Surrey County Council 2025
• ID: 187280

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