Job Description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.



We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

We are looking for a Senior Case Handler to join our growing team. You will be managing and processing claims related to freight liability, ensuring timely resolution and providing excellent customer service. You will work closely with internal teams, external stakeholders, and insurance providers to investigate and evaluate claims, negotiate settlements, mitigate risks and where applicable, look to make recoveries from the responsible parties.

How you'll make an impact

Receive, review, set up and process freight liability claims from customers, carriers, brokers &/or Insurers. Conduct thorough investigations to determine the potential legal liability of parties involved, including reviewing documentation, collecting evidence, analysing trading terms & conditions and/or International Conventions. Evaluate the extent of damages or loss, assessing the validity of claims and estimating potential settlement amounts. Appointing surveyors &/or Lawyers, where necessary and within the remit of our handing authorities Collaborate with internal departments, including surveyors, compliance and finance, to gather necessary information and documentation to support the claims process. Communicate with insurance providers, brokers, and adjusters to coordinate coverage and negotiate settlements. Carefully monitoring of legal time bars and case progress. Operating effectively and efficiently in a 'paper-less' environment Ensure accurate and complete documentation of claims, including claim forms, incident reports, and supporting evidence. Negotiating settlement of claims in accordance with contractual terms, national and international law and/or on a commercial basis, where appropriate and within our handling authorities; Maintain proper records of claims, correspondence, and settlement agreements. Providing guidance to clients including but not limited to claim status requests, advice on general recovery prospects, legal time bars, liability limits and any requirements/recommendations for security and loss prevention, Collaborate with internal and external stakeholders to prevent future claims by identifying opportunities for process improvements and risk mitigation. Building and maintaining good working relationships with Insureds, insurers, brokers, freight forwarders, lawyers, as well as claimants and recovery agents. Stay updated on industry regulations, insurance policies, and legal requirements related to freight liability claims.

About You

Proven experience as a claims handler or a similar role in the freight or transportation industry. Strong knowledge of freight liability regulations, insurance policies, international conventions and claim settlement procedures. Excellent analytical and problem-solving skills, with the ability to evaluate complex situations and make sound decisions. Strong negotiation and communication skills, both written and verbal. Ability to manage multiple claims simultaneously while maintaining high-quality standards. * Strong understanding of freight transportation and possess excellent communication and problem-solving skills.