Job Description

Details

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Reference number

428891

Salary

46,954
46,490 per annum. Rising to 46,954 per annum on successful completion of probation.
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Senior Executive Officer
B1 APT

Contract type

Permanent

Business area

Operations

Type of role

Administration / Corporate Support

Other

Working pattern

Flexible working, Full-time

Number of jobs available

3

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Piccadilly Gate, Manchester or Loxley House, Nottingham

About the job

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Job summary

We are recruiting for three Senior Case Officers to join our Complaints about Schools (CAS) Team.


As a Senior Case Officer, you will play a key role in ensuring that complaints received by Ofsted about schools are risk assessed and investigated effectively, in line with policy and legislative powers. Your work will help determine whether inspection action is required where there is evidence of wider concerns.


You will collaborate closely with regional colleagues and CAS senior managers to share insights, best practice, and ensure consistency in decision-making. The role also involves working within agreed service levels and key performance indicators, while adhering to Ofsted's safeguarding policy. This is a leadership role with line management responsibilities for a number of staff, offering the opportunity to support and develop others while contributing to the continuous improvement of our complaints handling processes.


This is a fantastic opportunity to further your experience in Ofsted's well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

Job description

Please refer to the job specification for further information.

Person specification

Please refer to the job specification for further information.

Behaviours

We'll assess you against these behaviours during the selection process:


Making Effective Decisions Communicating and Influencing Managing a Quality Service Leadership

Technical skills

We'll assess you against these technical skills during the selection process:


Experience of handling work and making appropriate decisions within business policy and wider legislative frameworks. Experience of developing robust recommendations for senior leaders based on effectively identifying, collating, analysing and risk assessing diverse data and information sources including discussion with a variety of interested parties. Experience of providing expert support and guidance for colleagues of across a range of levels including senior leaders. Strong line management and case management skills. Sound knowledge of safeguarding and child protection processes and procedures.

Benefits

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Alongside your salary of 46,954, Office for Standards in Education, Children's Services and Skills contributes 13,602 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Full details of the benefits available can be found in our Ofsted Offer brochure.


Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident - Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

Application and Shortlisting:

The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the person specification.



You will also be asked to provide information within the "Employer/Activity History" section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).


In the event that we receive a high volume of applications, an initial sift will be conducted using the following lead criterion:

Sound knowledge of safeguarding and child protection processes and procedures

Applicants who meet this criterion will be invited to progress to the next stage of the selection process. If necessary, a further full sift will be undertaken, assessing all applications against the complete set of essential criteria outlined in the person specification.

Assessment and Interviews

Candidates who pass the benchmark at the shortlisting stage will be invited to an assessment and interview where you will be assessed against a combination of the the Civil Service behaviours and the technical/experience skills set out in section 3 of the job specification.


Interviews will be held during the

week commencing Monday 3 November 2025

at

Piccadilly Gate, Manchester and/or Loxley House, Nottingham

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : People Services Delivery Team Email : Jobs@ofsted.gov.uk Telephone : 03000 131 487
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Recruitment team

Email : Jobs@ofsted.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles, which can be found at:





If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should email Ofsted recruitment at jobs@ofsted.gov.uk in the first instance.


If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at:


https://civilservicecommission.independent.gov.uk/recruitment/civilservicerecruitmentcomplaints/