Job Description

About the team

The Hertfordshire Home Improvement Agency (HHIA)

is a dynamic and forward-thinking service dedicated to helping residents live safely and independently in their homes. By working in partnership across the county, we deliver high-quality home adaptations and improvements through the administration of the Disabled Facilities Grant (DFG), making a meaningful impact on people's lives.



We're thrilled to offer an exciting opportunity for a

Senior Caseworker

to join our passionate and progressive team. This pivotal role is ideal for a highly motivated, well-organised individual who thrives in a fast-paced environment and is committed to delivering outstanding customer service.

About the role

The purpose of this role is to ensure that caseworkers deliver high-quality, effective, and efficient services to all clients and customers, in line with established policies and procedures. As part of the management team, the postholder will play a key role in driving the service forward, supporting the delivery of business plan objectives, implementing strategic priorities, and fostering innovation and continuous improvement.


Provide leadership, management, and support to a team of caseworkers across diverse service areas. Oversee complex cases, offering expert guidance on safeguarding, risk management, and best practice. Monitor team performance, conduct regular supervision, and champion staff development and training. Build and maintain strong working relationships with external agencies, stakeholders, and service users. Ensure full compliance with relevant legislation, policies, and procedures. Drive service development, quality assurance, and continuous improvement initiatives. Prepare reports, manage budgets, and contribute to funding applications as needed. Promote and uphold a strong commitment to equality, diversity, and inclusion.

HHIA will help you develop your career by providing development and support whatever your level of experience. This is an opportunity to be part of 'one team' coming together to develop even better ways of working, and an opportunity to step up into a new management role.

About you

Essential

Strong communication skills to liaise with internal and external partners experience of working with older people and/or people with disabilities Experience of advice-giving work Experience of delivering face to face advice and support Understanding of financial assessment

Desirable

Being Trusted Assessor trained would be desirable General education to GCSE standard to include English and Maths at C grade or above

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding

This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.



Job Reference: HCC28599