Job Description

• Lead the change management activity for strategic change initiatives that shape the future of NFU Mutual's operations.
• Collaborate with senior stakeholders to drive adoption and realise business benefits.
• Hybrid working model with flexibility to work from home and our Stratford-upon-Avon office.

At NFU Mutual, Change is where strategy becomes reality. Our mission in Change is to deliver business outcomes for NFU Mutual and our members. More than just delivering projects, we make a real difference. Guided by values that put the portfolio first and champion collaboration, we work as one team with direct access to senior leaders and the trust of the executive. With spend on our multi-million-pound portfolio higher than it's ever been, we can confidentially deliver outcomes for our award-winning business. From large-scale transformation to fast-paced initiatives, we bring the end-to-end expertise, from building the strategic change roadmap through to supporting the business until change is fully embedded.
Being a great place to work is at the heart of our company strategy. We invest in our people, supporting them to build their skills and develop their careers. If you want to shape meaningful transformation while growing your own future, now is the time to join us.
About the role
Are you passionate about delivering impactful change that truly transforms how organisations operate? As a Senior Change Manager at NFU Mutual, you'll lead the change management activity across programmes and initiatives within our Enterprise Change Portfolio. Your work will ensure our people and operations are ready, engaged, and equipped to adopt change effectively maximising business case benefits and enhancing customer outcomes.
This is a strategically important role where you'll oversee change plans, anticipate impacts, and guide deployment strategies. You'll work closely with senior sponsors and stakeholders to build engagement, shape change strategies and ensure seamless integration into business as usual. From developing sponsor roadmaps to driving continuous improvement in change management practices, you'll be at the heart of how NFU Mutual evolves and grows.
Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
About you
You're an experienced change leader with a proven track record of delivering successful change across diverse initiatives--whether technology, systems, or operating models. You bring deep expertise in change management best practice and thrive in dynamic environments where multiple priorities demand attention. Your skills will include:

• Change Management & Project Delivery: Leading organisational change programmes and delivering complex projects within scope, time, and budget.
• Risk Assessment & Stakeholder Engagement: Identifying risks, mapping stakeholders, and ensuring successful adoption.
• Data Interpretation: Using insights to inform strategies and measure impact.
• Leadership & Collaboration: Inspiring cross-functional teams and fostering a one-team approach.
• Communication & Adaptability: Facilitating clear communication and adjusting strategies to meet evolving needs.
• Problem Solving: Resolving complex issues during change implementation

Qualifications:

• Change Management Certification Practitioner (Prosci preferred) - Essential
• Project/Programme Management certification (e.g. Prince2, Agile, APM) - Desirable
• Degree or equivalent experience - Desirable
• Agile Change Agent Certification - Desirable
• Membership of a relevant professional body - Desirable
• Better Business Cases (5 Case Model) - Desirable

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to 90,000
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• 20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend 500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Skills Required