Job Description

Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.
Senior Channels Officer (Maternity Cover)
Are you passionate about digital communication and community engagement? We're looking for a Senior Channels Officer to lead two change initiatives shaping the future of our organisation's communication channels.
About the Role
In this maternity cover role, you will take the lead on two critical change management projects:

• Managing the transition from Workplace to WorkVivo, our new digital employee engagement platform.
• Driving our Channels Review, redesigning how we share communications across the organisation to improve reach and impact

You'll strategically manage our communication and engagement channels, including; our online platforms, newsletter management and digital campaigns to develop vibrant, engaged online communities. Your insights will help define and lead our channel strategies to meet audience needs and support our organisational missions.
Working closely with the Senior Communities and Events Producer, the Channels Specialist, and other teams, you'll promote inclusivity, collaboration, and partnership across digital platforms, ensuring our engagement aligns with wider organisational goals.
What We're Looking For

• Proven experience leading change management initiatives within digital communications or engagement platforms
• Excellent project management skills, with a track record of successfully managing complex projects involving multiple stakeholders
• Strategic thinker who uses audience insights to drive continuous improvement of communication channels
• Collaborative team player with outstanding communication and interpersonal skills

The hiring manager says
"This maternity cover is really unique as it comes at a time where we are planning significant changes to our comms and engagement strategy. The person taking on this role will have significant responsibility in leading the implementation of our channels review project as well as our transition to our new employee engagement platform Workvivo. This is a fantastic opportunity to make a real impact on how communications are delivered and how people across the organisation collaborate. You'll be joining a dedicated, hardworking team committed not only to enhancing communication and engagement internally but also to advancing our organisational missions to provide the best possible support to those that come to us for help."
Please apply with cv and Cover letter to demonstrate the following;

• Extensive experience managing digital communication channels and online communities, preferably but not necessarily in the charity, nonprofit, or public sectors.
• Strong project management skills, with the ability to oversee multiple digital projects, campaigns, and community initiatives simultaneously
• Experience leading change management in digital communications or engagement platforms

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We're a flexible employer, so this role may suit anyone who'd prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we're open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organisation that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link -
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