Job Description

Chubb have a new role available in our Financial Lines Claims Team. Come and make a significant impact in our highly experienced team, market leading team as Senior Claims Adjuster. This role can be based in our Birmingham or London office.


The Regional Senior Claims Adjuster is responsible for managing a diverse portfolio of Financial Lines Professional Indemnity and Healthcare claims, with a primary focus on Chubb Global Markets business written in North America, the UK, and Internationally.


This role will also have an opportunity across other sub-lines of business, such as Management Liability, Employment Practices Liability, Crime, Commercial Legal Liability, and Directors & Officers insurance. The portfolio includes a mix of complex and high-severity cases.


The Senior Claims Adjuster handles claims from inception to resolution, ensuring adherence to best practices and delivering high-quality outcomes. In addition to managing their own caseload, the Senior Adjuster provides guidance and support to Claims Adjusters and collaborates with other Senior Adjusters, Technical Leads, Technical Managers, and the Team Manager as needed, depending on the complexity and support required. This role is distinguished by its breadth of responsibility, technical expertise, and the opportunity to influence claims outcomes across multiple jurisdictions and lines of business.

Key Responsibilities:

Negotiating settlements with policyholders, brokers, solicitors, and third parties to achieve successful outcomes. Manage your own caseload, ensuring prompt, accurate, and cost-effective resolution of claims. Deliver exceptional service to both internal and external clients, upholding Chubb's reputation for quality and compliance. Collaborate with a team of experts, maintaining high claims service standards with third-party providers. Represent Chubb at key meetings with brokers, clients, and London market representatives, building and nurturing vital relationships. Support senior adjusters, managers, and underwriters on projects and ad-hoc initiatives, contributing to the ongoing success of our business.

Strong technical knowledge of Financial Lines and PI insurance, with proven claims handling experience. Excellent negotiation, influencing, and communication skills. A proactive, decisive, and adaptable approach to problem-solving and change management. Commitment to client service and relationship management. Ability to thrive in a collaborative, fast-paced environment.

We offer in return!

Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.


Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.


We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.



Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.