Job Description

Date:

Jun 26, 2025

Location:

London, GB, EC3M 3BD

Company:

Aspen Insurance


Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.


We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.


Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

The Role

To evaluate and process in an accurate and timely manner, claims estimates and paid claims values in accordance with policy terms and conditions to provide the level of service and meet obligations contracted to by the company at all times. Through the use of analytics and insights continually drive continuous improvement in the use of TPA's and third-party experts.




Our Aspen Values are expected to be reflected in the delivery and performance of every role.

Key Accountabilities

Contribute to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery Assist in the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities. Determine own work priorities and activities in line with agreed plans to ensure the achievement of the function's objectives. Partner with colleagues to perform data analysis work and provide valuable insights that improve claims performance Support the implementation of the Claims strategy to enable delivery of overall business targets Investigate and resolve complex Claims of a specialist nature in a professional manner in order to provide excellent Claims handling service with minimal leakage Proactively manage estimates and billings calculated by clients and brokers resolving any discrepancies in a timely manner Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments and to communicate with relevant stakeholders Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis Ensure Claims files are compiled and maintained in a logical and accessible manner and that coverage and/or other Claims issues are clearly documented at all times Ensure awareness of and compliance with regulatory and legislative requirements Support the claims management and claims operations colleagues in the production of Management Information reports Produce regular statistical and analytical Claims information to Portfolio and Risk Managers and Senior Management to enable effective monitoring of Claims Develop/maintain sufficient knowledge of Claims portfolio, so as to ensure delivery of accurate information to Underwriters and management when requested Ensure accurate and timely update of the company's systems as and when required Act as a referral point to other members of the Claims team on specific tasks or in the absence of Assistant Claims Manager or Technical Lead.

knowledge, Skills & Experience

Extensive and relevant knowledge of technical claims handling in a group claims function, operating in a highly regulated environment. Strong understanding of delegated and third-party claims management from a technical, commercial, and operational perspective. Strong interpersonal and communication skills. Good organisational skills. Experience and a proven track record of working in a Claims environment within a specialized/complex Claims area Recognised qualification(s) and/or good practical knowledge of the insurance regulatory framework Relevant commercial experience of the general insurance industry and claims trends to be able to provide expert advice and opinion where required.

At Aspen we know that having a diverse and inclusive workforce is good for our people, good for our business and good for the environments in which we operate. We therefore welcome applications from people which allows us to draw on diverse cultures, perspectives, skills and experiences.