Job Description

Location - Newcastle
Employment Type - Full Time - Permanent
Salary - 33,990 - 39,140
Hours Per Week - 37.5
Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!

What you'll be doing

You'll have your own portfolio of claims to handle through to settlement. These claims will involve situations where our customer has damaged another driver's property and someone has been injured. You'll be investigating and deciding who was responsible for the incident and if applicable liaising with the other driver's representative to settle their claim.


You'll be providing training and coaching, completing month audits, reviewing internal processes and developing strategies to ensure your team achieve their strategic objectives and Key Performance Indicators (KPI's).


You'll also have your own portfolio of claims to handle through to settlement. These claims will involve situations where our customer has damaged another driver's property, someone has been injured and may have been provided with a replacement vehicle on a credit basis. You'll be investigating and deciding who was responsible for the incident and agreeing settlement of the other driver's claim.

Training

Excellent training is provided! Your corporate induction will be completed in the first 8 days followed by a 10 week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools in your career. You'll have the opportunity to move to hybrid working once competent in the role.

You'll be responsible for

Providing excellent service to our customers on the telephone and in writing Guiding the customer through the claims process Keeping the customer's broker updated Handling your own portfolio of claims valued at up to 125,000 Identifying indemnity concerns Identifying potential fraud and referring to the relevant department Investigating and decided who is responsible for the incident Settling the other driver's claim effectively Be a technical referral point for colleagues Supporting colleagues by providing training, coaching and sharing knowledge Developing strategies to ensure best outcomes for our customer and Somerset Bridge Limited Achieving strategic objectives through departmental Key Performance Indicators (KPI's)

You'll need

To be already working within a personal injury area with substantial experience of managing a personal injury caseload. Strong written and verbal communication skills along with effective listening and empathy Strong attention to detail Strong negotiation skills Organised with ability to prioritise your workload. To be able to make decisions based on the information presented To be a team player A passion for delivering an excellent customer service experience and finding the best outcome for our customers To be proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively To be able to delivery coaching and training To review data and develop strategies To be flexible in assisting colleagues to collectively meet agreed goals and alter priorities as requested sometimes at short notice

And if you have this, even better

CII qualification

We understand that you might not meet every single requirement, but if you believe you fulfil most of the criteria, we encourage you to apply and explore the opportunity to grow your career with us.

Our Benefits

Hybrid working - 2 days in the office and 3 days working from home 25 days annual leave, rising to 27 days over 2 years' service and 30 days after 5 years' service. Plus bank holidays! Discretionary annual bonus Pension scheme - 5% employee, 6% employer Flexible working - we will always consider applications for those who require less than the advertised hours Flexi-time Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs Electric vehicle - salary sacrifice scheme 100's of exclusive retailer discounts Professional wellbeing, health & fitness app - Wrkit Enhanced parental leave, including time off for IVF appointments Religious bank holidays - if you don't celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year. Life Assurance - 4 times your salary 25% Car Insurance Discount 20% Travel Insurance Discount Cycle to Work Scheme Employee Referral Scheme Community support day Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.


We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, colour, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.