Job Description

Pro Insurance currently has an exciting new opportunity for a Senior Claims Technician to join our Casualty Claims Team.

Pro operates a hybrid working model and the majority of this role will be working from home with regular travel to one of our local ELPL hub in Glasgow, Liverpool or Horsham on a weekly basis and other locations when required.

Purpose of Role

Reporting to the Claims Manager, the Senior Claims Technician (Casualty Claims) will manage a reduced caseload (circa 75% target allocation) of technically complex and/or high-value live market Employers Liability ("EL") and Public Liability (PL") personal injury and non-latent claims of a "short- tail" nature

Responsibilities

Managing all diaries and post within the agreed SLAs Liaising with solicitors and brokers Developing effective business relationships internally and externally Maintain accurate records for auditing and regulatory purposes Identifying potential fraud The post holder will act as a referral point to internal colleagues providing technical guidance and advice in line with licence Provide technical advice and guidance to external clients Proactively support the team in their achievements and overall business objectives Enhance the ability of the team to perform through contribution to structured training plans, undertaking QA/QC and providing regular coaching and feedback to the team Contribute to projects relevant to the sub vertical Strengthen Client Relationships Represent Pro in a Professional manner to both peer and potential marketplace acquaintances.

Skills and experience

Strong technical background relating to EL/PL personal injury, non-latent and short tail disease claims. Experience of other claim types a distinct advantage. Good Policy interpretation skills. Ability to work towards Service Level Agreements. Effective communication and key stakeholder relationship management skills. Knowledge of claims handling Pre-Action Protocols, court procedures, quality assurance, fraud and impacting legislation in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction. Strong relationship building skills and a professional and approachable manner.
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Job Types: Full-time, Permanent

Pay: From 32,000.00 per year

Work Location: Hybrid remote in Liverpool L2 3PF