Job Description

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Description

Job Type:

Full-time, but we're open to 30 hours a week or above.

Salary:

Circa 60,000 (depending on experience)



We offer a competitive salary package aligned with current market rates for this role. The final offer will reflect your skills, experience, and qualifications, alongside our commitment to internal equity.

Location: Within commutable distance of Bristol and Reading (hybrid)

This is a hybrid role where you'll mainly work from home, with travel for meetings.

Please note: We're sharing this opportunity across a number of job boards and in a number of locations to reach as many potential applicants as possible. However, this is one single position - so wherever you see it, it's the same great role.

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What you'll be doing

You'll be the person who makes sure every client feels genuinely cared for and supported -- from their first conversation with us right through their ongoing partnership.



As a Senior Client Engagement Specialist you'll use your HR knowledge and people insight to really understand each client's challenges, connect them with the right Fitzgerald solutions, and make sure their experience with us is consistently excellent.

You'll manage relationships across the full client journey -- from drafting proposals and onboarding new clients to managing check-ins and service reviews that strengthen trust and help us continuously improve.

Here's a snapshot of what your day-to-day might include:
Meeting with potential new clients to understand their needs, explore their challenges, and draft thoughtful proposals that show how we can help solve their people problems.

Leading a smooth, consistent onboarding process that sets the tone for a brilliant partnership.
Acting as the main point of contact for clients -- building trust, listening closely, and ensuring every interaction feels personal and proactive.
Working with colleagues across Fitzgerald to map client needs, identify solutions, and bring the right specialists into the conversation.
Managing the client care process -- from feedback gathering to service reviews -- to ensure we're always raising the bar in how we support our clients.
Keeping CRM data, follow-ups, and engagement notes accurate and up to date so nothing slips through the gaps.
Tracking trends and insights from client feedback, helping us spot opportunities to improve and grow.
It's a role that combines relationship management, coordination, and continuous improvement -- ideal for someone who loves people, process, and problem-solving in equal measure.###

About you

You might be an HR professional ready for a new challenge -- one that lets you use your people expertise in a broader, more strategic way.



You'll be great at building relationships, connecting dots, and creating structure. You'll take real pride in helping clients feel supported and in control.

You'll need to be:

Experienced in a client-facing or stakeholder-focused HR role (for example, HR Business Partner, HR Consultant, or other senior HR role). Commercially aware -- able to link people solutions to business goals and outcomes. A clear, confident communicator who listens carefully and builds trust quickly. Structured and process-driven -- enjoys bringing order and consistency to how things run. Empathetic and proactive -- calm under pressure and always focused on finding the right solution. Organised and detail-oriented -- keeps things on track and takes pride in delivering quality work. Comfortable using CRM and digital systems to manage client information and activity. Happy to travel when needed and hold a full UK driving licence.
Experience in an HR consultancy, or familiarity with proposals and client onboarding processes, would be an advantage, but isn't essential.###

The Perks:

We might be biased, but we think this role is exciting, purposeful, and full of opportunity. And because we like to look after our people, here's what you can look forward to when you join us:Competitive salary (circa 60,000 per annum) 25 days' annual leave to start, rising to 27 after one year and 29 after two years, plus bank holidays Career qualifications supported and paid for where relevant with progression and development opportunities Monthly homeworking allowance and all equipment provided Flexible working patterns to make sure you have a good balance between your work and home life Pension scheme options (including salary sacrifice) and 4% employer pension contributions, with a minimum of 4% employee contributions Life assurance at four times basic salary Shopping discounts platform, flu vaccinations and technology and cycle to work salary sacrifice schemes Medicash health cash plan and wellbeing benefits (including EAP) Enhanced family leave and twice yearly all staff get togethers Unlimited remote GP appointments available 24/7 A growing, progressive business with people at its heart


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About Fitzgerald

We're the full-service HR consultancy that synchronises seamlessly with our clients' businesses -- an outsourced team that feels like an in-house superpower.


We believe expert guidance on how to recruit, retain, develop and lead people should be available to every business, big or small. The right advice, at the right time, from the right specialist, can be game-changing.


We make those conversations happen. We help our clients recruit, manage, and retain the best people for their organisations -- whether as a one-off project or an ongoing partnership. Our work helps them create cultures where everyone can bring the best version of themselves to work.


Ultimately, people are the foundation of our clients' success. With the right environment and support, they can do amazing things -- and we're here to help make that happen. From people strategy to HR admin, we eat, sleep, and breathe this stuff. Whether it's an HR team needing extra support or a business looking to outsource its HR, we're there: on call or on site, whatever works best for them.


We're on a mission to show brilliant companies (our clients) what happens when they hire really smart people (that's us) to help them be the very best employers they can be. The only thing we can't handle? Letting our clients down.

Why join us?

At Fitzgerald, we think one-size-fits-all doesn't make anyone look good. Instead, we promise to make space for you to bring your whole self to work, not just your job title.

Job titles change, after all. Working here, in time yours might too. We're betting the future of our business on each of us, so we don't just talk about development - we invest in it. Specifically, we invest in you.

So if you want to learn something new or deepen your expertise, you do the work and we'll support you all the way. Because when you get better at what you do, so do we.

And when life throws curveballs - which it always will - we'll make sure you've got the flexibility and support you need. We understand that time to rest and recharge is important and we'll make sure you get it, along with a work/life balance that always treats you like an adult (and trusts you accordingly).

Because we want everyone here to play a big part in what comes next for Fitzgerald, to build our future, be involved in decisions, and be valued for your input.

We're Fitzgerald. We do work that works for you.

#Workthatworksforyou