Job Description

About Us

Vipa Designs are designers, casters, and manufacturers of high-quality, ethical fine jewellery, serving a diverse client base that ranges from private individuals and independent designers to retailers, manufacturers, and international brands. Behind the scenes, we have created everything from bespoke one-off pieces to complete collections for some of the UK's most recognised jewellery retailers, designers, and fashion houses.

At Vipa, our culture is built on teamwork, technical excellence, and customer focus. We pride ourselves on delivering outstanding craftsmanship with a supportive and friendly approach, where hard work and dedication are recognised and celebrated.

About the Role

We are seeking a

Senior Casting & Client Services Coordinator

to join our growing team on a full-time basis. This is a key role that blends operational support, technical understanding, and client relationship management.

Acting as a central point of contact between our customers, orders team, and casting workshop, you will coordinate order processing, casting services, and customer communications to ensure seamless delivery and an exceptional client experience.

Key Responsibilities

Coordinate casting and order processes, ensuring accuracy and efficiency. Provide outstanding customer service across phone, email, and face-to-face communication. Manage product orders received via email or post. Providing detailed estimates and quotes when required. Maintain, manage and organise workflow within the department. Support the sales team with enquiries from existing and new clients. Maintain accurate and up-to-date client records on core systems. Provide customers with relevant technical information and updates. Review and process CAD files within strict deadlines.

The Person

Strong background in administration, customer service, or operations (experience within jewellery, casting, or manufacturing preferred). Excellent organisational and administrative skills with keen attention to detail. Confident communicator with outstanding written and verbal skills. Experience handling high volumes of customer queries in a professional manner. Proficient in Microsoft Office packages. Reliable, proactive, and able to work well under pressure in a fast-paced environment. Team-oriented, enthusiastic, and adaptable. Knowledge of technical drawings and/or CAD software is an advantage.

What We Offer

A dynamic and friendly workplace within a respected fine jewellery manufacturer. Ongoing training and development to support your progression. The opportunity to play a senior role in delivering exceptional casting services and client support.
If you're ready to bring your skills, energy, and expertise to this important role -- and to be part of our innovative and ever-evolving company -- we would love to hear from you.

Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Ability to commute/relocate:

Melton Mowbray LE13 0RQ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Tell us why you're interested in this position
Experience:

Leadership: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person