Job Description

About Us

The Freshford Practice is a thriving rural NHS GP dispensing practice in Finchingfield, serving a growing patient list of 8,300. We're proud of our CQC Outstanding rating for patient care and our exceptional 97% overall patient satisfaction score in the 2025 GP Patient Survey.

The Opportunity

We're looking for an experienced and motivated Senior Clinical Administrator to join our small, friendly, and dedicated administration team. This is an exciting leadership role where you'll oversee our administrative operations and support the professional development of our team.

Key Responsibilities

Team Leadership

Oversee the administration team and support practice operations, ensuring staff meet their core responsibilities Line manage all administrative staff, supporting their development and providing clear guidance and direction Manage workload delegation fairly and ensure rotation to enhance team knowledge and skills Complete annual appraisals for all admin staff with support from the Management Team Ensure all staff are up to date with mandatory training and identify additional training needs

Operational Management

Compile administration staff rotas and manage holiday requests Ensure efficient and effective work completion with adequate cover for absences Train new team members to ensure data safety, accuracy, and compliance Review and update administrative and reception policies and standard operating procedures Develop, implement, and embed efficient office processes that comply with legislation and practice protocols

Communication & Co-ordination

Chair regular administration team meetings to identify issues early and escalate concerns Attend or ensure departmental representation at daily multidisciplinary meetings Take and disseminate meeting minutes to all practice staff Co-ordinate with community and hospital services to resolve complex queries Provide initial guidance to patients wishing to make verbal complaints

Quality & Compliance

Ensure the administration team adheres to all Practice policies and CQC regulations Identify and manage workload pressures for yourself and the department Raise IT faults with appropriate support providers or Management Team members Work collaboratively with the Management Team as required Lead by example in all aspects of the role

What We're Looking For

Proven experience in a senior administrative role, ideally within a healthcare setting Strong leadership and people management skills Excellent organisational abilities with the capacity to manage multiple priorities Knowledge of NHS systems and procedures Understanding of data safety, confidentiality, and compliance requirements Exceptional communication and interpersonal skills Ability to work independently and as part of a team Proficiency with IT systems and practice management software

What We Offer

Supportive and inclusive working environment NHS pension eligibility Enhanced company benefits including sickness absence provision Additional annual leave after qualifying periods Annual flu vaccination Free parking Opportunity to make a real difference in a high-performing, patient-focused practice

How to Apply

To apply for this position, please submit your CV and a covering letter explaining why you're the ideal candidate for this role.

Please note, we reserve the right to close or extend this position depending on application numbers. We urge candidates to apply as early as possible.

The Freshford Practice is committed to equality of opportunity and welcomes applications from all sections of the community.

Job Types: Part-time, Permanent

Pay: From 14.00 per hour

Expected hours: No less than 25 per week

Benefits:

Company pension Free flu jabs On-site parking Sick pay
Ability to commute/relocate:

Braintree CM7 4BQ: reliably commute or plan to relocate before starting work (preferred)
Experience:

administration : 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person