Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

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Job overview

We are looking for highly motivated and detail-oriented Senior Clinical Administrator(s) to join our team and play a key role in supporting the Psychology Interface Team. This is a dynamic and varied position that requires excellent organisational skills, a proactive mindset, and the ability to manage multiple priorities.




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Main duties of the job

The postholder(s) will be responsible for the day-to-day administration of the Psychology Interface, ensuring that all referrals, communications, and service processes are handled smoothly and efficiently. You will be the central point of coordination for service tracking, meeting support, and action follow-up, helping to maintain high standards of service delivery.



In addition to supporting the core service, you will work closely with the Primary Care Clinical & Operational Leads, providing direct administrative assistance including document preparation and support with recruitment and staffing processes.



The role requires you to be proficient in the use of all Microsoft packages. There is also the requirement to complete various data reports, spreadsheets and support ad hoc audits.



Knowledge or experience of NHS working would be desirable. You must have the ability to work to tight deadlines, to demonstrate clear and effective communication skills, and apply attention to detail whilst maintaining confidentiality and professionalism at all times.



You will need to have a good understanding of the importance of HR procedures and will have supervisory responsibility for a small number of the admin in the team.



This is an excellent opportunity for an individual(s) who thrives in a collaborative environment, enjoys working across multiple teams.


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Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.



Our Trust is striving to ensure that staff have access to development opportunities, and you can benefit from this. In this role you will also support other staff to develop and learn, to ensure we have a highly skilled workforce who are happy in their roles.



Our service is responsive, and there is potential for flexible working hours within the role. This role will incorporate evidencing the role and how it benefits patient care in acute inpatient wards to support obtaining funding for a substantive post.

Benefits

Included with this role are:


NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service gym membership NHS discounts and many more.

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Detailed job description and main responsibilities

You will need to be able to work flexibly in response to service needs and the ability to think creatively, effectively managing multiple tasks and priorities.



You will need to be able to liaise in a professional manner with each member of the team, service users and other professionals providing relevant information.



You will be required to ensure the workload of the clinical support team is prioritised to ensure patient safety and meet quality standards.




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Person specification

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Essential

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Essential criteria

NVQ 3 Business Administration / Equivalent Experience #####

Desirable criteria

Knowledge of Trust electronic record system ####

Skills

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Essential criteria

ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent. Advanced keyboard Skills ####

Experience

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Essential criteria

Ability to work with senior members of staff across a large organisation. #####

Desirable criteria

Day to day line management

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.


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Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.




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Employer certification / accreditation badges

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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.