Job Description

Are you looking for an administrative based role in the centre of Norwich? Our friendly, fast-paced team have an exciting opportunity to join the existing team...
We are looking for a Senior Clinical Administrator to join our existing Business Support team. We are ideally looking for someone to work on a full-time basis.
Our Child Family and Young Persons Service is based at 80 St Stephen's Road, in the centre of Norwich and is on all the main public transport routes, with public car parks nearby too.
Our dedicated service supports young people between the ages of 14-25 and in this post, you will be providing admin support to the wider team in order for them to be able to provide an efficient service to our service users.
Our service offers a welcoming and supportive environment and when you join us, you can expect comprehensive training to ensure you understand the different processes and systems we use.
If you're a proactive, organised administrator with a can-do attitude - we would love to hear from you!
Main duties of the job
The ideal candidate will have strong communication skills, the ability to prioritise and spin lots of plates at once, as well as demonstrable administrative experience. We use a variety of different systems, so being confident in IT and with the ability to pick new things up quickly would be advantageous.
You will need to be a focussed individual, have excellent organisational ability and a good work ethic that supports the Trust's values. The role will require management of other staff members so experience of supervising staff will be an advantage.
You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.
You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Details
Date posted
17 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year Gross per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
246-CEN7458636
Job locations
80 St. Stephens Road
Norwich
NR1 3RE
Job description
Job responsibilities
Please find attached our and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! Job description
Job responsibilities
Please find attached our and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person Specification
Qualifications
Essential

• NVQ 3 Business Administration or equivalent or willing to work towards.
• Word Processing or equivalent secretarial experience at advanced level

Desirable

• Knowledge of Trust electronic record system

Experience
Essential

• Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
• Supervision of staff.

Skills
Essential

• Time management. Ability to co-ordinate and prioritise management diaries.
• ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.

Knowledge
Essential

• Maintaining administrative / secretarial systems

Desirable

• Knowledge of NHS policy / procedures.

Person Specification
Qualifications
Essential

• NVQ 3 Business Administration or equivalent or willing to work towards.
• Word Processing or equivalent secretarial experience at advanced level

Desirable

• Knowledge of Trust electronic record system

Experience
Essential

• Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
• Supervision of staff.

Skills
Essential

• Time management. Ability to co-ordinate and prioritise management diaries.
• ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.

Knowledge
Essential

• Maintaining administrative / secretarial systems

Desirable

• Knowledge of NHS policy / procedures.

Skills Required