Job Description

Senior Colleague Engagement Manager

Some careers shine brighter than others.





If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.



Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.



In this role you will support with a clear communication of the Customer Channels story - grounded in our WPB strategy and business priorities.



As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

Support the strategic storytelling across all internal stakeholder groups ensuring all communication is consistent and all colleagues understand and engage with our purpose and strategy Build and deliver high profile content and communications on behalf of The Customer Channels Business, and in particular, for our Managing Director for UK Channels Work closely with internal stakeholders across Customer Channels, Comms, Brand & Marketing to ensure messaging is strategically aligned using existing and new channels Co-ordinate key Channels events and own the building of content for townhall sessions, ensuring strategic alignment Consult with Channels leaders supporting and challenging as required to ensure their approach to local comms is aligned with our strategic approach

To be successful in this role you should meet the following requirements:

Experience delivering communications across business area to large scale audience, including frontline colleagues Ability to work with senior stakeholders and external parties Experience in planning and delivering events Colleague engagement skills Able to engage people and ensure the correct message is crafted Strong negotiating and influencing skills, and is comfortable working with senior stakeholders Flexible with travel, for this role we will expect successful candidate to be able to spend 1-2 days a week in London. Able to communicate clearly across a range of media (we use Sharepoint, Poppulo, LinkedIn, MS Office) With demonstrable amount of expertise and experience in a communications experience. CIPR and Institute of Internal Comms preferred but not a necessity

This role is based in any of our key strategic locations ( Birmingham, Leeds, Hamilton, Chester, Sheffield, Whiteley). With regular travel to London required. This will be a full-time hybrid role with 3 days in the office and the rest remote.

Opening up a world of opportunity



Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.



If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:


Email: hsbc.recruitment@hsbc.com


Telephone: +44 207 832 8500