Job Description

Senior Commercial Manager

=============================


Location (Country-County-City) UK-Surrey-Chertsey
Job Locations UK-Surrey-Chertsey
ID
2025-10888
Employment Type
Full-Time
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Thorpe Park Resort

What you'll bring to the team

---------------------------------

Job Title:

Senior Commercial Manager

Location:

Thorpe Park

Contract:

12-month Fixed-Term Contract

The Senior Commercial Manager will oversee all aspects of secondary revenue generation. Working closely with the regional Commercial Excellence team you will deliver commercial strategies that drive secondary-spend commercial revenues. This role will manage the Commercial Specialists and Commercial Sales Managers, ensuring effective implementation of revenue initiatives in addition to world-class standards of retail operation on the Resort

Responsibilities:

You will take regional commercial delivery strategies and formulate these into locally delivered strategies. Key commercial revenue streams you will have responsibility for will be FastTrack, VIP experiences, retail outlets, F&B outlets, lockers, Events & Conferences and Schools. Your focus will be to optimise the income opportunities of all the above using local knowledge but strategic commercial direction to meet and surpass revenue figures. You will report into the Planning and Business Support Director, and line manage Commercial Specialists and Commercial Sales Managers. Develop and implement strategies to maximise secondary revenue streams available, including FastTrack, lockers, VIP experiences, and additional in-attraction services such as retail outlets and kiosks. Collaborate with the Regional Commercial Excellence Director (within the Global Commercial Function) to align local operations with broader regional and global commercial objectives. Act as the primary point of contact for commercial initiatives, fostering strong relationships with internal stakeholders and external partners. Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.

Qualifications & Experience

--------------------------------

Significant experience in revenue management, commercial strategy, and delivering value-added guest services, ideally within the leisure, attractions, hospitality, or retail sectors. A strong track record of optimising secondary revenue streams, such as FastTrack, VIP experiences, or ancillary services, and proven success in implementing data-driven strategies to achieve commercial targets. Experience in managing and developing diverse teams, such as commercial and sales specialists, is essential. Strong analytical skills, stakeholder engagement abilities, and a collaborative approach to aligning local operations with global commercial objectives. Excellent leadership and organisational skills

Benefits

------------

33 days holiday (including bank holidays) 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service Company Bonus Private pension scheme Private Medical Insurance 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants Ongoing training and development opportunities Plus, many more...

Pay Range

-------------

Competitive