Job Description

12 month Fixed-Term Contract with the potential to become permanent

Motor Finance: Senior Complaints Advisor / Complaints Advisor, Cheadle, Stockport

Monday to Friday 9 am-5.30pm

28k-35k, plus bonus (depending on experience)

As a Complaints Advisor, you will manage complex complaints from receipt to conclusion, maintaining FCA complaint procedures and ensuring the right outcome is reached.

About Us:

DSG Group is a collective of forward-thinking brands and investments, which specialises in UK auto finance and focuses on compliant technology-driven delivery. During our 33+ years in the industry, we have remained at the forefront of technological innovation, thanks to the ongoing development of our systems and software.

We are a fintech company that sees people as its greatest asset and our continuing growth finds us keen to take the next step in colleague development.

Benefits:

Private Medical Insurance Policy Mental Health Champions Company Suite at the new Co-op LIVE Arena Flexible working days Hybrid work option ( after probation ) 25 days holiday (plus bank holidays) Pension scheme Life insurance & Bereavement service Wellness programs Free parking

Working here:

Ask DSG colleagues what they love best about working here (and we do!) and there is one response that comes up every time: The People. Our relaxed, professional working environment is based on respect and inclusivity. We make a habit of promoting from within, as seen from the number of senior managers who joined as apprentices. Our full-spectrum wellbeing programme doesn't just provide support in times of need (like our full family private medical insurance, mental health champions, and 24/7 access to GP's and counsellors). It extends into coaching, job-crafting and encouraging our people to be the best version of themselves.

We actively seek business improvement ideas from our colleagues and reward them when they bear fruit. Alongside our lavish annual awards night, we have a monthly peer recognition programme for colleagues who display our core values: Love Yesterday, Today & Tomorrow, Improve Everything Always, Everyone Is Included, Remember, It's Bigger Than This.

Colleagues are invited to host corporate guests in our executive box at the new Co-op Arena, where there is a fantastic line-up.

We are thrilled to be certified a B Corp & a Carbon Neutral Business. This signifies we have high standards of verified performance, accountability, and transparency on factors from employee benefits and charitable giving to supply chain practices and input materials. In simpler terms, Certified B Corporations are companies that use business as a force for good by caring about their employees, the environment, and their impact on the world.

Daily Duties:

Liaise with internal departments and business partners to obtain information to investigate complaints thoroughly Responsible for maintaining good relationships with our business partners and encouraging positive outcomes for all parties involved in the complaints process Contribute to reporting procedures and root cause analysis information Carry out related administrative duties within the compliance department

Ideally you will have :

Previous understanding & experience of dealing with complaints in an FCA authorised business, ideally a motor finance / general finance business

Essential skills required:

Strong communication skills, written and verbal Attention to detail Confident telephone manner Customer service/ Administration office based experience Able to liaise at all levels with other departments and outside agencies
DSG is committed to treating customers fairly.

Job Types: Full-time, Fixed term contract

Pay: Up to 35,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Discounted or free food Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance On-site gym On-site parking Paid volunteer time Private medical insurance Sick pay
Education:

GCSE or equivalent (preferred)
Experience:

Complaint handling: 2 years (preferred) FCA regulated: 2 years (preferred)
Work Location: In person