Job Description

The Opportunity

Join us as a Senior Compliance Manager within our London-based Global Delivery Operations department, where your work will directly impact the trust of thousands of consumers, riders, and partners.

Reporting to the Director of Operations Programmes, you will collaborate closely with Product, Data Science, Legal, and Rider Support teams, working to ensure our compliance operations are seamless and that we continue to deliver a world-class experience for our riders.


You will own new and existing compliance policies end-to-end from conception to roll-out as well as providing the operational grit necessary to manage complex compliance incidents across multiple departments.

What you'll do

Oversee the strategy and execution for key rider policies

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Sizing & Development:

Partner with Data Science to quantify compliance risks and detect patterns to design policy logic and rules.
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Execution & Optimization:

Work with a multi-functional team (local markets, Rider Support, Data Science) to roll out these policies globally, tracking performance and iterating to continuously improve performance
Be the primary point of contact for compliance breach incidents:

Incident Leadership:

When a gap is identified (e.g., a surge in fraudulent account creation), you lead the cross-functional response team to contain the issue.

Root Cause Analysis:

You perform a deep-dive to understand whya breach happened.

Long-term Remediation:

You turn incident learnings into policy strategy. You propose and drive the implementation of long-term structural solutions so that today's incident becomes tomorrow's automated prevention.

Requirements

Structuring Complex Problems:

You can take a chaotic incident and break it down into a logical, executable plan.

Tactical & Strategic Balance:

You possess the "operational urgency" to apply immediate, effective band-aids during an incident to mitigate risk instantly. You are a

first-principles thinker

who refuses to let a temporary fix stay forever; you transition quickly to identifying root causes and designing long-term, scalable structural solutions.

Stakeholder Management:

You are comfortable "managing up" during a crisis and collaborating across technical and non-technical teams.

Data-Driven Mindset:

You are comfortable using data to size a problem and measuring the success of a solution. Experience in Programme Management in a complex regulatory environment preferred, but not required.

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.


We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.


We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.