Job Description

Our story

We were founded in 2004 to help business leaders leverage the full potential of their client relationships, so they were no longer putting out fires or finding themselves blindsided by revenue loss.



We are the leading provider of B2B Relationship Intelligence and uniquely possess over 20 years of benchmark data on client satisfaction across diverse industries. It's not only our decades of experience and primary data repository that make us unique, it's also our in-depth scoring system, The Relationship Rating (TRR). This gives a holistic view of customer satisfaction as the data goes deeper than the Net Promoter Score (NPS) method, providing real insight into the customer relationship.



We believe that effective relationship management is one of the most powerful yet underutilised strategies for achieving commercial stability and growth. By adopting a strategic approach to relationship management, we support businesses in leveraging these crucial connections to drive financial performance and growth.

Role Overview

The role of Senior Consultant is a key client facing role in our manufacturing vertical. We are looking for an experienced individual, with a strong commercial and client management background probably gained in a management consultancy, FMCG brand owner, or FMCG supply chain environment.





The primary requirement is to deliver our service to the clients that you will be responsible for, helping them manage their client relationships and maintaining/establishing our status as a valued and indispensable partner. This will involve working closely with VRI's Client Insights Managers to ensure that reports, analysis and insight are prepared in a timely manner, delivering thoughtful, stimulating and action-oriented client meetings/relationship reviews.

Key Responsibilities:

Lead client meetings to present the results of the surveys to our clients' senior management and client-facing teams and ensure that the reports have been prepared to the highest standard. Build, manage and develop the relationship with these clients and key decision makers. Identify and drive revenue growth opportunities across your client base. In time you will also lead new client/new logo meetings. Achieve annual portfolio revenue and growth targets. Contribute to companywide projects and initiatives.

What you will bring:

Client Focus:

You will enjoy spending time with your clients and will genuinely care about helping them improve their customer relationships.

Commercial awareness:

Alert to commercial/revenue growth opportunities and the drive to convert these into revenue.

Comfortable with data:

The capability to analyse, develop and deliver thoughtful and stimulating debriefs from and on the data.

Curiosity:

Someone who is curious about the psychology of business relationships and interested in the stories that statistics and feedback can tell.

Emotional Intelligence:

High levels of emotional intelligence (self-awareness, ability to self-manage, awareness of others and ability to manage relationships) and the ability to empathise with both external (client) and internal (colleague) relationship dynamics.

Gravitas:

The gravitas, confidence and presence to sit at the table with senior management teams and to gain their respect. A confident and credible communicator.

Team player:

The ability to fit in with and enhance our small close-knit team.

Organised:

Well-organised and good with details and follow-up. Dependable.

Discrete:

Unfailingly discreet and able to deal appropriately with highly confidential material.

Self-starter:

Entrepreneurial energy to help drive the business, to grow revenue, to take responsibility for whatever needs to be done and to help deliver continuous improvement.

What's on offer:

Private Health Insurance through Vitality 25 days annual holiday allowance plus extra days off between Christmas and New Year and 8 public holidays Life assurance at 4 x basic salary Pension- 4% employer contribution and 5% employee contribution auto-enrollment after 3 months service EAP 1 volunteering day Enhanced family friendly policies Cycle to work scheme Company Sick Pay One-off allocation of 10 additional days of annual leave upon reaching each five-year service milestone The opportunity to be part of a successful and ambitious business Stimulating and rewarding work A highly flexible work environment which will allow hours and workloads to suit the individual's needs




Perks:


Early finishes every Friday Early finishes every day in August and December Dog friendly office Office snacks and socials

A global team, united by diversity and inclusion

At Verity, we know that diversity fosters innovation and stronger client relationships - ensuring that we bring a wide range of perspectives and solutions to every challenge.





Strong relationships are at the heart of our work, but they're also at the heart of our ethos as an employer.





As a company with offices around the world, we are proud of the range of cultures, skills, viewpoints and abilities that we bring to the service of our clients.





We are committed to creating a diverse and inclusive organisation in which our people feel a sense of belonging, regardless of their ethnicity, religion, age, physical abilities, sexual orientation or gender identity.





We also recognise that individual needs differ, and we are dedicated to providing accommodations for interviews, applications, and workplace adjustments to support people with disabilities, neurodivergence, or other specific requirements.





If you need any support, please don't hesitate to reach out to us.