Job Description

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Description

At Transport UK we love our jobs and everything we do to provide the best Rail Replacement service.

Do you get a buzz when you see growth in a business? Do you want to be part of this journey? Do you enjoy communicating with other people effectively? Do you enjoy being part of organising and delivering effective processes for customers?

We are looking for an innovative, self-starting individual with a passion for working in the busy and dynamic rail industry. If this is you, then why not apply to come and join us at Transport UK Rail Replacement.

Transport UK supports diversity and inclusion and is committed to eliminating discrimination and encourages diversity amongst the workforce which is truly representative of all sections of society.#

Key Responsibilities

Based within our Cardiff WROC control room the controller will arrange bus and coach road transport in times of train service disruption. Responsible for ensuring that sufficient levels of accessible vehicles are sourced to provide a quality customer focussed response. To provide efficient and effective administrative support, as well as undertaking a coordinated daily close down of costs with Transport for Wales control staff Responsibility for the day-to-day operational delivery of the Wales contract. Ensure all incident and accident investigations are managed within agreed timelines. Control team to be focal point on the day for information gathering. Work effectively with external suppliers, colleagues and agencies. Always Have a duty of care for the health and safety of yourself and colleagues. Including a duty to report unsafe acts or omissions to safety. To undertake any other duties commensurate with the role The role involves shift work including weekends




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Skills, Knowledge and Expertise

An individual who can develop effective working relationships with suppliers and colleagues Can handle high pressure situations in a calm and logical manner Able to communicate effectively both written and oral It will be desirable if applicants can demonstrate previous experience administering logistics or passenger transport. It will be desirable if applicants can speak Welsh. The posts involve shift working on a rota basis covering early, late and night shift patterns.
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About Transport UK London Bus

Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate approximately 11 per cent of the capital's world famous red bus network, running around 950 vehicles and employing around 2,900 employees across six busy depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL's contracted bus network.

Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.