Job Description

At Connected Health we offer a career not just a job. Our business is transforming the way Homecare is delivered across the UK and Ireland and we understand that the people we employ are central to the transformation of the sector.



We are a team of driven and ambitious individuals with a passion for providing effective and efficient high quality healthcare services to our service users. Through our 3Ts approach of talent, training, and technology, we want to deliver better and more responsive support to service users to improve their lives.



Alongside our recent expansion within the NI market, we continue to have huge ambitions to grow exponentially within the Northern Trust area and therefore we are actively recruiting an ambitious, driven, and motivated Senior Coordinator who shares the same passion for delivering high quality care.



Role overview

Salary:

26,000 - 27,000

Hours:

Variable Hours

Location:

Whiteabbey Office

Reporting to:

Coordination Team Manager



The Role



As a Senior Coordinator, you are responsible for driving the growth of Northern Trust by leading the team of Coordinators.



You will be responsible for supporting and managing the Northern Trust co-ordination team with any queries or concerns they have, setting expansion targets alongside company strategic objectives and assisting the team when and where it is required. You will be required to work alongside new employees to train and develop their practical skills, ensuring the high level of compliance expected by Connected Health is achieved.



You will be required to provide insight to the Coordination Team Manager on the area in which you work and to work with them collaboratively to grow the area whilst maintaining quality.



ESSENTIAL CRITERIA



Teamwork Skills



Relationship Management



Strong telephone skills



Excellent organizational and planning skills.



Computer literate. Including MS Office.



6 months administrative experience.



Minimum of three months co-ordination experience



Fast Learner, self-starter with an entrepreneurial spirit



Must have English and Mathematics GCSE, Grade C or above



DESIRABLE CRITERIA



Previous experience of Managing a team



Previous experience of training a team



Understanding of legislation concerned with care provision.



Experience working within the care industry



ABILITIES, SKILLS & BEHAVIOURS



Dedication and commitment



Good communication skills



Sound understanding of good care principles



Ability to cope under pressure



Calm and patient



Ability to deal with change or emergencies



Ability to display empathy and understanding



Flexible and reliable



Good administrative skills



Main duties & Responsibilities



Provide support and guidance to the Northern Trust co-ordination Team, to ensure the Connected Health clients receive the best outcomes in everything we do.



To be supportive towards your team and assist them in their learning, development, and ability to work to a high standard.



Be knowledgeable on Connected Health's policies and procedures. Ensuring the Connected Health Policies & Procedures are always adhered to provide a safe working environment.



Passionately promote the aims and values of Connected Health.



Overseeing coordination procedures in Northern Trust working alongside other Senior Coordinators who are based in Head Office



Assisting the Coordination Team Manager in the day to day running of the NT team



Supervising NT team in the absence of the Coordination Manager



Responsible for sourcing and implementing new packages, with a knowledge of all capacities for both clients and staff in the area.



Working closely with all brokerages and Care Managers within the Trusts to establish a good working relationship.



Creation and maintenance of accurate staff rotas, ensure continuity of care.



Compiling reports for invoicing, payroll, and management.



Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes. All new packages must be on the system by the end of business day.



Maintain all client activity on IT system.



To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services.



To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.



To always represent the Company in a professional manner, on the telephone, face to face or in written communication.



To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.



To always maintain confidentiality and carry out the Company's Confidentiality Policy.



To report to the Coordination Manager any issues regarding the safeguarding of clients.



To ensure the continuous improvement of service delivery



To participate in companywide projects



To carry out any other tasks required by the company



This role will be based in our Whiteabbey office but will require travel to and from our head office in Belfast, including one day working from head office Belfast


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