Job Description

We have an exciting opportunity for a dynamic self-starter to help nurture existing relationships across one of the biggest accounts for the business, whilst overseeing day-to-day Stores Marketing focussed projects. You must be a proven Senior Account Manager who is passionate about exceeding customer\xe2\x80\x99s expectations, be someone who likes to work hard and tackle new challenges. As a driven and ambitious individual, you will be able to identify opportunities of growth across the account; this could be using our film and photography studio to create digital content or brining on board the multiple channels we work with to create an omni-channel campaign. You will become the clients day-to-day \xe2\x80\x98go to\xe2\x80\x99 person with a good understanding of their business needs and KPIs they are measured on. You will be working closely with multiple client stakeholders to extract detailed requirements for retail campaigns and ad hoc projects and be able to confidently brief internal departments through a workflow management process. You will manage and deliver projects through all stages of the process from briefing, discovery, proposal to creative ideation, production, and delivery. We\xe2\x80\x99d like you to be able to do post campaign analysis and bring the relevant internal stakeholders in to enable better ways of working for your client. You will be constantly looking for ways to improve your client\xe2\x80\x99s campaigns and have an interest in retail, VM, content and social media, providing relevant insights and recommendations. You will also be responsible for the management of tracking all activities against the client\xe2\x80\x99s budget and reporting this to the Senior Account Director. You will have line management experience before coming to this role. We\xe2\x80\x99re looking for you to lead by example to the rest of the team, teaching them best practice ways of working and building client relationships. Communication is key in this role, for deploying any of our client\xe2\x80\x99s campaigns you\xe2\x80\x99ll be working with multiple client stakeholders, ITG\xe2\x80\x99s strategy team, studio team and wider print management team. Your satisfaction will come from owning this activity to completion. This will be a role you\xe2\x80\x99ll grow into, and you\xe2\x80\x99ll be fully supported. How will I succeed:

• Proactive management of customer relationships and communication
• Oversee an efficient and effective management of client campaigns.
• Triaging briefs, managing client\xe2\x80\x99s expectations, workshopping and collaborating with internal and external stakeholders to get the right output.
• Be able to support the constant development and improvement of ways of working and client campaign activity.
• Achieving client and internal deadlines.
• Client satisfaction and proactive resolution to any issues that may occur.
• Keeping the Senior Account Director up to date on a regular basis and proactively escalating any areas of concern.
• Working closely with a Project manager on large scale jobs, being an effective partnership, collaborating on statements of work/proposals
• Proactively seeking areas in which to develop and grow the account and improve efficiency internally and externally.
• Financial management of campaigns and project trackers.
• Line management of at least one junior account manager/Account Executive, delegating projects and overseeing progress.

Requirements

• Educated to degree level (preferred but not essential).
• At least 3 years agency experience in a client facing role, preferably in a retail or omnichannel campaigns.
• Understanding of and ability to articulate best practice in retail/stores campaigns
• Ability to work with a Project Manager effectively in a partnership function.
• Understanding of print management.
• An understanding of content creation and still photography is preferable but not mandatory.
• Focus on client satisfaction through impeccable client servicing, handling, and reporting.
• Able to proactively resolve client issues when they occur.
• An interest and willingness to understand client\xe2\x80\x99s business requirements
• Ability to manage multiple projects autonomously and proactively understand the impact to client, creative and technical departments.
• Ability to work closely with internal departments: Studio team, creatives, production and Strategy team.
• Excellent attention to detail.
• Strong written and verbal communication skills.

Benefits Work\xe2\x80\x99s a treat! On top of a competitive salary, you can expect a whole load of perks:

• 25 days\xe2\x80\x99 holiday + bank holidays \xe2\x80\x93 we understand the importance of you getting some down time.
• Annual Wellbeing Day \xe2\x80\x93 enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme \xe2\x80\x93 helping you save towards your retirement home in the sun!
  
• Corporate Medical Cash Plan \xe2\x80\x93 claim back the cost of your medical treatments.
  
• Smart Working Options \xe2\x80\x93 spend up to 40% of your working week from home.
  
• So many savings \xe2\x80\x93 through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme \xe2\x80\x93 our people are at the heart of everything we do, so if you\xe2\x80\x99re happy, we\xe2\x80\x99re happy.
• Cycle to Work Scheme \xe2\x80\x93 save on the cost of biking to work.
  
• Monthly Employee Awards - Employee of the Month programme with \xc2\xa3250 bonus
  
• Raising money for charity including a paid Volunteer Day \xe2\x80\x93 we\xe2\x80\x99re all about giving back\xe2\x80\xa6 and having lots of fun in the process!
  
• Referral scheme \xe2\x80\x93 know the perfect person to join the team? You could bag \xc2\xa31,000 for a putting a good word in.
• Wellbeing Programme \xe2\x80\x93 giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave \xe2\x80\x93 support for you and your family to help you navigate through the craziness of family life.

We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we\xe2\x80\x99re always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch. #LI-SC1