Job Description

Senior Credit Administrator

Location:

Head Office, Granville Industrial Estate, Dungannon

We currently have an opportunity for a

Senior Credit Administrator

to join our busy Head Office team in Dungannon.

The successful candidate will play a key role within a growing team, assisting with daily operations while efficiently resolving customer enquiries to ensure satisfaction, maintain relationships, and support business objectives.

This role demands strong attention to detail, the ability to multitask under pressure, and a genuine commitment to delivering excellent customer service.

Key Responsibilities:

Log and manage cases on the CRM system for investigation and resolution, including customer service issues, credit claims, rebates, and deviations. Provide responsive support through the Customer Service Helpdesk, ensuring all customer, sales, and site requests are handled promptly in line with company KPIs. Process authorised credit and debit requests and maintain accurate records. Issue billings and assist with company invoicing processes. Complete all RMA (Return Material Authorisation) returns and refusals. Prepare and circulate regular reports. Carry out daily cash postings, including bank lodgements. Maintain and upload relevant documentation to customer portals. Undertake general administration duties such as correspondence, emailing, and word processing as required.

Essential Criteria:

Minimum 2 years' experience in a similar role within a credit function. 2-3 years' recent experience in an administrative role. Minimum 5 GCSEs (A-C) including Maths and English (or equivalent). Proficient in Microsoft Office, particularly Excel. Strong organisational skills with the ability to manage multiple tasks and deadlines. Excellent verbal and written communication skills with the ability to work on your own initiative. Exceptional attention to detail with a commitment to accuracy and efficiency.

Why Join Westland?

At Westland, we value teamwork, integrity, and a "can-do" attitude. As one of the UK's leading horticultural companies, we deliver an extensive portfolio of trusted gardening and wild bird care brands to retailers and consumers across the UK and Ireland.

We're proud of our reputation for quality, innovation, and exceptional service -- and we're looking for like-minded people to join our supportive team, where every contribution helps keep our operations running smoothly during one of the most important times of the year.

Westland is an Equal Opportunities Employer.

Job Types: Full-time, Permanent

Benefits:

Additional leave Company pension Employee discount On-site parking Private medical insurance Referral programme
Work Location: In person