Job Description

Role/Job Title:

Senior Credit Control Officer

Location:

Cornford Lane, Pembury, TN2 4QU (opportunities for hybrid working following successful completion of 6-month probation)

Hours:

37 hours per week (Monday - Friday)

Salary:

Range - 27,000 - 30,000 dependent on experience

Closing date for applications:

31/12/2025

Interviews:

1st informal (30-minute remote Teams session) on 8th/9th January 2026, face-to-face formal interview to take place at our Cornford Lane site (on either 12th or 16th January 2026)

Equal Opportunity/Accessibility and Accommodations Statement:

As a Disability Confident employer, Aspens Charities is committed to fostering an inclusive and supportive environment for individuals with disabilities. We actively promote the recruitment, retention, and career development of people with disabilities, recognising the invaluable contributions they make to our organisation. We are dedicated to ensuring an accessible recruitment process for all candidates. If you require any accommodations during the application or interview process, please don't hesitate to reach out.

Aspens' mission is to provide high-quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.

We provide support and care to children, families and adults across Kent, East Sussex, West Sussex, Brighton and Hove, Surrey and the London Borough of Bexley. Our services include registered care homes; supported living; community outreach; day services, including pathways to employment; children and young people's groups and support; specialist support; and free online support for families and carers across the South-East.

This role involves working as part of the Finance Team to deliver an efficient and supportive service to Aspens which underpins the services to our clients and partners and adheres to our Charities Values - Empowerment, Inclusivity, Integrity. An integral part of the Finance team, ensuring Income transactions are transacted promptly and accurately, ensuring funds are received on a timely basis within agreed terms.

What We Offer:

Comprehensive Paid Training

and opportunities for career progression, including recognised qualifications in health and social care

Paid DBS Check

(we will recover the cost should your employment terminate for any reason, other than redundancy, before passing your probation)

Flexible Work Arrangements

with the option to take on additional bank shifts

Annual Leave

(including Bank Holidays) pro-rated based on your hours, with additional leave accrued with length of service

Nest Pension

and

Death in Service Benefit

Access to a

Dedicated Employee Assistance Programme

and

Mental Health First Aiders

20% Discount

at Aspens High Street Stores for all staff

Discounted Menu

at the Bluebell Cafe (Pembury) for employees

Refer a Friend Scheme

- earn up to 250 for every successful referral

Employee recognition programmes, including

'Employee of the Month'

We are seeking a

Senior Credit Control Officer

to join our Finance Team. This is a key role responsible for managing all aspects of credit control, income accounting, and sales ledger processes. You will ensure funds are received promptly, accounts are reconciled accurately and financial reporting meets agreed deadlines.

Key Responsibilities:

Manage credit control processes and maintain strong relationships with external funders.

Oversee invoicing for fee and contract income, including uplifts and recharges.

Ensure accurate VAT application across all income streams.

Prepare monthly and ad hoc financial reports.

Lead on managing resident funds accounts and landlord/housing income reporting.

Support year-end processes and external audits.

Identify and escalate bad debt risks promptly.

We're looking for someone who is:

Experienced in credit control (minimum 3 years in a similar role).

Skilled in account reconciliation and problem-solving.

IT literate with strong Excel skills; knowledge of Power BI is desirable.

Self-motivated, flexible, and able to thrive in a fast-paced environment.

A strong communicator with excellent interpersonal skills.

Essential Qualifications & Experience:

5 GCSEs (including English & Maths, grades A-C or 9-4).

Recent experience in credit control and working with local authorities.

Numerate with good time management skills.

Desirable:

AAT qualification or studying towards financial qualifications.

Experience in the social care sector and knowledge of Charity SORP.

If shortlisted, we will contact you directly to schedule an interview. We strive to respond to all applicants; however, if you have not received a response within a reasonable timeframe, please feel free to contact us for a status update or feedback (where available). After the interview, you will be notified of the outcome. If successful, you'll receive a formal offer in writing. Upon acceptance, we'll guide you through the onboarding process, providing you with all the details you need.

Please note, any offer of employment will be subject to Disclosure and Barring checks (which we will arrange on your behalf if you don't already have one) and satisfactory employment references.

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Referral programme Sick pay Work from home
Application question(s):

Please indicate your availability/notice period.
Experience:

credit control: 3 years (required) Account reconciliation: 1 year (required) Power BI: 1 year (preferred)
Work Location: In person

Application deadline: 31/12/2025