Job Description

Description

Reporting to the Credit Manager and helping to support a team of Junior Credit Controllers, this role partners with our wider Finance team, Customer services, Dispatch team and Sales team to ensure that end to end credit control processes allow to accurate books and a positive customer experience.



You will be managing large scale accounts in the USA and the UK from an Accounts Receivable standpoint, maintaining positive working relationships and investigating any deductions.

This is a permanent and full time position, working 37.5 hours per week (Hybrid working), in our Avonmouth offices.

What Will You Do?

Follow end to end credit control process including (but not limited to) booking cash, issuing invoices, raising credit notes, reconciling accounts and chasing debt Support the day-to-day operations of the AR department, as an initial point of contact you will need to provide coaching, guidance and training to a team of Credit Controllers, to ensure the department is maintaining high-quality efficient work. To maintain and update client accounts with BACS statements, remittance advices and credit card receipts. Issue computerised statements to customers and other internal departments when required. To update AR Module on D365 with any details pertaining to a customer's A/C. To monitor Credit Hold orders and release accordingly on a daily basis for UK & US ledgers. Update computerised cashbook and post to the system on a daily basis for UK & US payments. Carry out credit searches on any new credit applications received. Provide copy invoices and reports for Sales Department and clients as required. Review AR Mailbox's, to ensure all queries are dealt with in a timely manner. Assist in collating month end statements. Support the Finance team, with third party information requests such as co-ordinating documentation for the half year/year end external audit. To work as a team with other individuals and colleagues in the Company, sharing knowledge when appropriate, helping colleagues and promoting a spirit of mutual respect and support. Understand and abide by Company and departmental rules, policies and procedures. To carry out other duties as so requested by management.

What we are looking for:

Previous Experience:Solid experience within credit control/accounts payable - ideally 5 years experience Proven experience of financial systems Good level of computer literacy in Microsoft Word, Excel(VLOOKUP, PIVOT, SUMIF) and Outlook Accurate data inputting skills Excellent telephone manner
Aptitudes:Ability to maintain positive relationships

Co-operation:ability to build relationships to support team members, share resources and knowledge and collaborate with others to achieve goals

Communication:ability to convey information clearly and concisely both in person, via correspondence and over the phone, and express oneself well and professionally and listen to others and ensure understanding of information

Flexibility:ability to adjust to work processes or procedures, adapt to others and work effectively and in a positive manner when under pressure or in ambiguous situations

Organising:ability to manage your time, handle multiple activities, establish priorities, meet deadlines, deal with distractions and interruptions and overall work efficiently and effectively

Precision:ability to pay close attention to detail, write clearly and legibly, acceptable standards appropriate to the position in English and Math, and have an appropriate and acceptable level of record-keeping and routine paperwork

Dependability:to have excellent timekeeping and attendance, and ability to understand the importance of information and activities that are confidential to the Company

Decisiveness:ability to make sound decisions without hesitancy and respond with confidence to challenges from others

Decision-making:ability to make logical and sound decisions based on careful consideration of alternative courses of action
Attributes:
Self-motivated, enthusiastic and positive approach about their career High personal standards and values Proactive and assertive attitude Dynamic both personally and professionally Smart and professional appearance Friendly and gracious attitude towards management, staff and customers Ability to empathize with customers and have a high standard of etiquette Open to continuous learning by improving performance by increasing own efficiency, initiate courses of action and willingly take on new responsibilities

What we offer you!

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Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Healthcare Cash Plan (with Dental) Private Medical Insurance Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type

About ELEMIS

ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market.



A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary - just like our people.



Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars.

We are committed to Elemis' sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.