Job Description

Join OneAdvanced:

We're looking for a confident and experienced Senior Credit Controller to join our FinOps team at OneAdvanced. If you thrive in a fast paced environment, enjoy taking ownership of complex accounts, and know how to build strong relationships that keep cashflow moving, this role offers real impact and variety.



As a Senior Credit Controller, you'll manage a dedicated customer portfolio, including high-value and complex accounts, while acting as a key support to our Credit Manager. You'll be the person who brings structure, clarity and persistence to challenging debt situations and who can balance strong customer relationships with the confidence to negotiate effectively.



This role is hybrid, with 3 days in our Birmingham office.



What You Will Do:
Managing day-to-day cash collections for your own portfolio, focusing on reducing overdue debt and DSO. Proactively contacting all customers at least once per month and ensuring clear, well documented follow up actions. Supporting the Credit Manager with aged debt reporting, cashflow forecasting, weekly debt calls, and stepping in during periods of absence. Handling complex accounts, particularly in sensitive areas such as health customers. Ensuring statements, dunning letters and customer data are accurate and up to date. Supporting accurate posting of payments and Direct Debits, and maintaining detailed notes to support debtor meetings. Collaborating with Sales, Renewals, Support and Legal teams to resolve issues, improve payment performance and maintain strong working relationships . Identifying and recommending process improvements to strengthen controls and efficiency. Maintaining high standards of compliance with internal policies and relevant legislation.

What You Will Have:
Experience in credit control, confident managing complex, high value ledgers and resolving issues independently . Strong analytical skills with experience in reporting, reconciliations and interpreting financial data. Excellent communication skills, able to build trust with customers and influence internal stakeholders. Someone who is organised, detail driven and comfortable managing multiple priorities. Experience with NetSuite, Salesforce or ServiceNow would be advantageous. A collaborative team player who brings positivity, resilience and a willingness to contribute to a team stabilising after change. Strong understanding of the Order to Cash cycle and confidence working with senior stakeholders on complex queries and negotiations.


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What We Do For You:

Wellbeing focused

- Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave

- 26 days of annual leave, plus public holidays and the ability to buy additional days

Employee Assistance Programme

- Free advice, support, and confidential counselling available 24/7 through Care First

Personal Growth

- Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

Development Programmes

- From Future Managers to Leadership Training, our development programmes help you get where you need to go

Performance Bonus

- Our Group-wide bonus scheme enables you to reap the rewards of your success

Online Learning Platform: SkillsHub!

- Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. We also offer a range of external training opportunities including apprenticeship.

Financial wellbeing -

We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme

- Our plan with Scottish Widows offers 5% matched contribution by the company

Income protection insurance

- Providing you with support and assistance when you need it most

Recognition

- Highlighting and rewarding the great work our people do

Performance & Talent

- Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference

- we provide opportunities to help our people make a difference to the causes they care about

MatchIt!

- Fundraise for a cause close to your heart and OneAdvanced will match part of the funding

Volunteering Time

- Our volunteering leave scheme allows you to use your time to help those who need it

Pennies from Heaven

- donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to

power the world of work

and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here