Job Description

IMServ is one of the UK's leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

PURPOSE OF THE ROLE:

Responsible for managing the debtor book of the Company and collection of monies owed by customers ensuring timely collection of outstanding debts. Building relationships with internal and external customers is key to meeting cash collection targets and protecting the Company's liquidity position. Oversee the onshore and offshore credit control team Develop, implement and monitor robust credit control policies and procedure Credit risks assessments for new clients as well as contract renewals Reporting on high value risk accounts for insurance.

MAIN RESPONSIBILITIES:

Operations:

Making outbound / inbound contact with customers via a number of communication channels to chase overdue debt and obtain payment commitments Pro-active analysis and reduction of all overdue debt Pro-active analysis and reduction of all credit control polices ad procedures Develop strong relationships with clients Liaise with colleagues across the business about aged debt to resolve any queries which are holding up collection Escalation of problem debt to senior management or third parties Monitor and escalate aged debt Analyse 3rd party customer portals to flag up issues at the earliest opportunity Assist with the allocation of unidentified payments Ensure all customer requests are handled in a timely manner according to SLA to obtain payment from a customer Identify root cause and business improvement drivers Mitigate the Company's credit risk and take necessary escalation action as appropriate Cash collection targets for on and offshore teams Meeting cash collection targets set on a regular basis, and communicating risks to achievement as early as possible Daily credit risk assessments for contract renewals a well as new opportunities

Supervising/Reporting:

Allocation of debtor book to individual team members (including offshore team), supporting to ensuring appropriate balance in line with targets set Monitoring and reporting of team KPI's to the Finance Operations Team Leader Managing relationship with offshore team to ensure the Company is receiving best value for money Ensuring the monthly completion of the credit control performance metrics

PERSON SPECIFICATION:

Experience:

Previous experience of working with SME's with turnover between 20-100M desirable Good standard of education with GSCE English and Maths or equivalent. Have experience of B2B debt collection techniques Experience of managing high volume collections. Experience in speaking to customers and having an assertive conversation regarding arrears on their account

Competencies and Skills

Leadership and team management skills, with the ability to motivate. Strong Excel skills. Previous experience as a senior credit controller. Ability to understand commercial impact of credit control on cash flow and working capital Excellent negotiation skills

COMPANY BENEFITS:

28 days annual leave plus Bank Holidays Annual leave Buy & Sell scheme Enhanced Salary Sacrifice Pension Contributions Life Assurance up to 6 X Base Salary
Simply health - Healthcare plan (Upgrades available) In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme
Reward & Recognition
(*Length of service & T&Cs apply)

Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK's leading and growing energy data collection and meter operations service provider.

Diversity and inclusion have long been at the heart of IMServ' s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity, and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.

These are the key drivers of our business, that our customers really look to us for.

(Please note that we reserve the right to close this position before the expiry date)

Job Type: Full-time

Pay: 32,000.00-34,000.00 per year

Additional pay:

Bonus scheme
Schedule:

Monday to Friday
Application question(s):

Do you have experience as a Senior Credit Controller? Do you have experience of B2B debt collecting?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Milton Keynes MK14 6LS