Job Description

Senior Support Worker / Crisis Support Worker - Children's Residential Care (Solo Provision)

Location:

Cambridgeshire countryside

Job Type:

Full-time | In-person

About the Role

Karoo Group is seeking a compassionate, resilient, and proactive

Senior Support Worker / Crisis Support Worker

to join our dedicated residential care team for our

solo provision in the Cambridgeshire countryside

.

This is an exciting opportunity to

make a real difference

in the life of a young person with complex emotional and behavioural needs. You will provide

person-centred care, trauma-informed support, and crisis intervention

, ensuring the young person feels safe, valued, and empowered to reach their potential.

You'll lead by example -- advocating for the young person, mentoring other staff, and maintaining the highest standards of care and safeguarding.

Key Responsibilities

Leadership & Mentorship

Provide guidance, supervision, and support to a small team of Support Workers to ensure consistent, high-quality care. Act as a role model, promoting best practice and a child-centred approach in all areas of care.

Crisis & Therapeutic Support

Deliver high-quality, trauma-informed crisis interventions to support young people in emotional or psychological distress. Use evidence-based therapeutic strategies (e.g. grounding, emotional regulation, and de-escalation techniques) to promote recovery and stability.

Daily Living & Routines

Encourage and participate in daily routines, activities, and community engagement to promote structure, wellbeing, and independence. Support the young person in attending appointments, education, and leisure activities.

Safeguarding & Advocacy

Ensure the protection, safety, and welfare of young people at all times, taking swift action where necessary. Actively advocate for the young person's rights, wishes, and voice to be heard and respected.

Positive Behaviour Support (PBS) & PACE Model

Embed

Playfulness, Love, Acceptance, Curiosity, and Empathy (PACE)

principles in all interactions. Promote

Positive Behaviour Support

techniques that encourage positive outcomes and emotional growth.

Collaborative Practice

Work closely with external professionals (e.g. CAMHS, social workers, education providers, emergency services) to ensure consistent and coordinated care. Assist the Residential Home Manager with quality assurance, record-keeping, and compliance during inspections and Regulation 44 visits.

Professional Development

Engage in reflective supervision, ongoing training, and professional development to maintain high standards and emotional resilience. Take part in on-call duties as required.

About You

You'll be a caring, resilient, and motivated individual with a genuine passion for improving the lives of young people in residential care.

Essential:

QCF Level 3/4 in Residential Childcare (or equivalent) - with a willingness to work towards Level 5 if not already obtained. Minimum of

2 years' experience

in a Children's Residential or similar setting. Strong leadership and mentoring skills. Proven ability to support young people displaying challenging behaviours and complex emotional needs. Full UK driving licence and access to a vehicle. Flexibility to work

rota patterns

including evenings, weekends, and sleep-ins and occasional on call.

Desirable:

Experience in crisis support, secure settings, mental health, youth work, social care, or psychology. Background in working with young people with trauma, attachment difficulties, or complex mental health needs.

Why Join Karoo Group?

At Karoo Group, we believe every young person deserves a safe, nurturing, and supportive home. You'll join a compassionate team dedicated to creating positive change through

trauma-informed care

,

personal development

, and

collaborative working

.

Benefits include:

Casual dress Company pension On-site parking Staff referral programme Ongoing training, supervision, and professional growth opportunities
Job Type: Full-time

Pay: 34,200.00-37,440.00 per year

Benefits:

Casual dress Company pension On-site parking Referral programme
Work Location: In person