Job Description

At Wilderness Group, we craft extraordinary and personalised travel experiences, connecting discerning clients with the wild beauty and culture across the UK. We operate under our specialist brands Wilderness Scotland, based in the heart of the Cairngorm National Park and Wilderness England with our office nestled between the stunning Lake District and the rolling Yorkshire Dales. We offer a special combination of interesting and varied work, career development opportunities and a supportive culture in which to thrive as an individual and team member.

Be part of a dynamic group that not only delivers inspiring holidays for our clients but is also fully committed to the well-being of the team. Enjoy flexible hours, interesting and varied work in a collaborative and fun atmosphere, as well as a host of other benefits. We have steadily grown over the past ten years and plan to continue this growth path, which in turn will offer a wide range of opportunities for all staff.

Role Purpose & Overview

As Senior Custom Trip Designer within The Wilderness Group, you will create, accurately cost and sell personalised trip itineraries to a range of clients.

Focusing on our core destinations of Scotland and England, you will design meaningful custom travel experiences, nurturing a range of B2B agents and clients from opportunity to conversion and beyond. In this business area of high demand, you will operate to ambitious sales targets with a focus on world leading customer service and trip delivery.

Key Accountabilities

Manage client relationships, nurture leads and drive sales conversions to meet the demands of the business. Create unique and inspiring custom trip proposals taking into consideration what is realistic from a client and logistical perspective. Provide clear and accurate information in a timely manner to the clients and the Operations Team. Achieve set sales and conversion targets to drive our business success.

Key Responsibilities

Follow agreed sales processes to convert enquiries into bookings. Continue to evolve your own product knowledge and our offering. Collaborate with the operations team to ensure the smooth running of trips. Maintain up to date and accurate information on our CRM system. Compile detailed, accurate and well presented client travel documentation. Support the work of the sales team and wider Wilderness teams as required.

What do we typically look for in successful candidates across all roles?

Good IT skills with experience in cloud-based CRM systems such as Salesforce, Google Drive and Mac applications. Strong administration and organisational skills, with the ability to maintain accuracy even when very busy. Consistently great attention to detail, even when faced with multiple tasks and deadlines. Good interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain internal & external business relationships. A natural collaborator who enjoys working in teams with a diverse range of individuals. Is committed to sustainability and is an advocate for wild places and our planet. A genuine interest, knowledge and passion for adventure in the regions where Wilderness Group operates, wild places and adventure. A commitment to some weekend work to support with any 'out of hours' operational requirements.

Preferred role-specific Skills, Knowledge & Experience

A verifiable track record of meeting or exceeding annual sales targets with excellent conversion rates (portfolio/figures may be requested). Experienced in creating and selling custom travel itineraries to a range of clients within the travel and tourism industry. B2B experience and/or inbound experience is a distinct advantage but not a requirement. Uses own initiative with a proven collaborative approach to problem-solving. Experienced in supporting, mentoring and/or supervising team members ideally in sales environment. Has a proven track record of reaching and exceeding ambitious sales targets. Is agile, flexible and does quick but accurate work. Strong writing skills including copywriting and editing. Practical experience of all or most of the activities offered by Wilderness England would be an advantage. Working knowledge of the tourism product in Scotland, England, Wales. A strong and clear commitment to customer service excellence and "extra mile" delivery.

Benefits

35 hour working week 31 days holiday + earn up to 12 rostered days off per annum 14 hours of volunteer leave to make a difference towards causes that are important to you and/or our business Flexible / Hybrid working plus up to 2 weeks working from anywhere Company Contributed Pension (after qualifying period) Company Health Plan (after the qualifying period) Occupational Maternity Pay (after the qualifying period) Bike to Work Scheme Family and friends discounts Training and career development opportunities Team activity afternoons (Wilderness Wednesday) Industry discounts on outdoor clothing and equipment Cake on your birthday Unlimited tea and coffee with only the occasional milk shortage emergency

How to Apply

We're really keen to hear from you so please send us your

CV

and 1 page

Cover Letter

in PDF format through the online Breathe HR portal detailing the following:

Which role you are applying for. Relevant experience and transferable skills you can bring to this role, including how you manage a varied workload. How you will enhance the performance of our Custom Sales Team. Basing your answer around one of our Small Group Adventures with either Wilderness Scotland or Wilderness England, explain, in 100 words or fewer, why you think someone should book a holiday with us.
Your application must be complete to be fully considered. Please ensure that your CV and Cover Letter are complete in PDF format before clicking apply, as the system may time-out.

All applications should be submitted through our Breathe HR recruitment system in

PDF

format and will be auto-acknowledged upon receipt before being manually reviewed by the team. Interviews and appointments may happen for the right candidate before the closing date, so don't hesitate to apply ASAP.

Diversity, Equity and Inclusion

The Wilderness group of businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.

We welcome and encourage diverse applicants for any advertised position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.

Note

Please note that we are not in a position to offer sponsorship for this role. As such, a right to work in the UK is required in order to apply.

If you have any queries or need support please contact us by email: recruitment@wildernessgroup.co.uk

Job Type: Full-time

Pay: 25,375.00-32,650.00 per year

Work Location: In person