Job Description

Hello there! We're Vodafone Intelligent Solutions (also known as _VOIS) and we're looking for a

Senior Customer Account Portfolio Manager

-

Business

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Your role in a nutshell:

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo.


They will own all engagements in that area, end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets.


This will involve owning C-Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer's priorities and growth agenda, supported by the CAL.


The Senior Customer Account Portfolio Manager - Business will be responsible for bringing together teams from the service towers to create a team delivering value for our customer, and for growing our business over the next 12-24 months.

What you'll do:

Client Relationship Management

Understand the client's business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients Co-create with the customer shaping deals and solutions to solve the customers problems and win work versus the competition Build long standing relationships with the customer

Account Management

Manages a P&L view at contract level across VOIS throughout deal lifecycle for that area of our business Support the CAL in the overall account agenda and priorities Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business Bring together different Service line leads within their portfolio of work

Sales leadership and Excellence

Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends

What you'll bring to our team:

Demonstrated sustained client relations management experience at a C-suite level or key decision-makers in the industry. Building trusted client relationships. Managed a portfolio of work across multiple customers previously Shown ability to grow and expand existing engagements within client environment Demonstrated ability to bring together disparate teams to drive client success Leadership skills with the ability to manage and inspire cross-functional teams. Consulting experience ideal, but not essential * Fluent English language knowledge