Job Description

Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter?

At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on real estate finance, and specialist residential mortgage markets.

The Senior Customer Compliance Manager is a member of the Retail senior management team, reporting to the Retail Director. The role will be responsible for helping support Retail to achieve business growth and ensure a good customer outcomes.

This role falls under

SM&CR

, and the successful person will need to be

certified

.

Essential Experience:

Previous experience in financial services in a Compliance / Risk Senior Manager Presenting at Committee level Previous Team management experience Knowledge of FCA Conduct rules

Key responsibilities will include:

Oversee work undertaken by the teams within the function, ensuring they support and question the business in Compliance, QA and Risk matters and encourage a robust risk and compliance culture. Provide management and direction to the Customer Compliance team, supporting with making choices, questioning and ensuring senior management are aware of and are actioning any concerns or issues raised by the team. Oversee regulatory change that impacts the bank and ensuring robust processes and training are introduced through an extensive knowledge of regulatory requirements and be able use this to support the team and business units. Provide product technical support and regulatory insight to the business, including acting as a consultant on projects, participating in workshops and contributing to project teams as required. Build strong and collaborative working relationships with business partners and stakeholders, including Management Team members and 2nd Line Compliance Team. Manage the Customer Outcome testing framework ensuring Customer Outcome assessments are conducted in a timely manner and provide constructive feedback to the relevant individuals and teams. Form part of the membership of forum and committee meetings, providing challenge to attendees and business areas around their adherence to regulatory expectation and customer outcomes, and ensure that leaders are held to account when falling short of this ie. Consumer Duty, Vulnerable Customer, MCOB and BCOBs. Aid with the development of the Retail strategy. Identifying areas of risk and compliance within the current (and future) processes and working closely with projects and departments to understand and ensure the relevant action is taken to highlight, address and alleviate the risk to the company. Adhere to the Training & Competency Scheme ensuring regular 1-1s, quarterly appraisals whilst providing documented evidence of this.
Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We're currently exploring different certifications available and have done an initial review of how we think we'd fare, as we see this as a real opportunity for Hodge given our social purpose.

Apply today to become part of Hodge's mission to make life better for customers and society in the moments that matter.

Job Types: Full-time, Permanent

Pay: 70,000.00-75,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Employee discount Free flu jabs Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Referral programme
Schedule:

Monday to Friday
Work Location: Hybrid remote in Cardiff CF10 1FS

Application deadline: 22/06/2025
Reference ID: Senior Customer Compliance Manager