Job Description

Overview

We are seeking a proactive, dedicated and enthusiastic individual to join our dynamic team. The primary job role is to provide Client Support and Customer Service to existing client accounts and to develop new business.

Duties

Proactively developing existing accounts and generating new business

Responding to Customer Service emails and liaising with customers via the phone

Ability to close off issues and problem solve

Liaising with internal teams to ensure that client jobs are progressed

Raising quotes and sending to client, chasing outstanding quotations that are yet to be approved/rejected

Invoicing and uploading to client portals

Raising notes/queries on the system ensuring they are checked regularly and closed/completed where possible. Checking with the team to ensure they are also up to date with their outstanding queries to avoid these being missed or falling out of SLA

Assisting with issue escalations as needed

To actively solve any issues, having the ability to pinpoint the quickest action to get closure and pass on the correct information to the right people

KEY SKILLS AND EXPERIENCE

Minimum 4 years' experience within a similar role

Proactive, customer focused and confident to build strong client relationships, and identifying ongoing customer needs

Excellent verbal and written communication skill

Highly organized and commercially savvy with good negotiation skills and ability to think on their feet

Accurate inputting skills and a good knowledge of Microsoft Word, Excel and CRM Systems

Friendly and confident personality

Ability to work on own initiative and to work as part of a team

Ability to remain calm in a busy environment

Hours of work are Monday to Friay 9am to 5pm with 1 hour for lunch (35 in total)

Equality Diversity and Inclusion Statement: Envirocare Grounds Maintenance is committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve.

Job Type: Full-time

Pay: Up to 35,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Experience:

Customer relationship management: 4 years (required) Business development: 4 years (required) Administrative: 4 years (required) Microsoft Excel: 4 years (required) Microsoft Word: 4 years (required) CRM software: 4 years (required)
Work Location: In person