Job Description

Are you based in the

Dover

area? Do you have a passion for sales and enjoy working in a varied, customer facing role in a fast paced builders merchant environment?


If you're ready to take your customer service skills to the next level and join a team that's dedicated to providing great service, we want to hear from you!

Jewson Dover

is on the hunt for a

Senior Customer Service Advisor

(Sales)

who's as passionate about great service as we are.

Hours: 07.30-1700 Monday to Friday and every other Saturday morning 0800-1200

Preferred Skills and Experience:

Experience working within a Builders Merchant would be extremely beneficial A strong sales focus with experience in a similar role A strong communicator with some leadership experience A passion for delivering great customer service
Our

Sales Advisors

are focussed on driving and supporting sales in branch as well as demonstrating great customer service. You'll be the face (and voice!) of the business, often the first point of contact a customer has with us. You'll chat with customers throughout the day, both on the phone and in branch, helping them find the materials they need for their projects and converting these into orders as well as building trust and lasting relationships with regular and new customers.

Key Responsibilities of a Jewson Senior Sales Advisor:

Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values Maximise customer interactions to drive sales and profit targets through upselling and cross-selling relevant products offering specific product advice Support the branch team to deliver success and suggest opportunities for continuous improvement Develop new customer accounts and lapsed accounts Build strong, effective relationships with customers and suppliers, managing feedback accordingly Ensure all customer orders are fulfilled in a timely fashion Follow plans to continuously improve customer experience Act as a direct support to branch management and work closely with the area sales manager Understand local market issues and communicate to Manager to support sales growth plans Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey

About Us

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).


A competitive salary and benefits package, plus generous staff discounts A supportive team environment where your contributions are recognized and valued Opportunities to grow your skills and career within our organization Flexible working arrangements to help you balance work and life
At

Jewson

, we're proud to be part of

STARK

Building Materials UK

, a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftspeople who build, renovate, and maintain the cities of tomorrow. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

Please apply today with your most up-to-date CV and a member of our dedicated recruitment team will be in touch!