Job Description

Customer Service Advisor - Automotive

Location: Warrington, Cheshire | Salary: 30,000 - 34,000

26 Days Holiday + Bank Holidays | Life Assurance | Westfield Healthcare | 37.5 Hours Per Week


Are you an experienced customer service professional who thrives in a fast-paced, technical environment?


We're recruiting a Customer Service Advisor to join a well-established, industry-leading manufacturer in the automotive industry. This is an opportunity to take ownership of key customer accounts, support day-to-day operations, and play a vital role in ensuring the smooth delivery of products to customers across the UK.


The Role

You'll manage a portfolio of UK automotive customers, acting as the first point of contact for orders, technical queries, pricing, and logistics. This isn't a call centre job, it's a hands-on, commercially focused role where your knowledge, attention to detail, and communication skills will directly support customer satisfaction.


You'll also assist in guiding and supporting team members, helping to ensure the department runs smoothly during busy periods or in the event of staff absence.


What's in it for you?


Salary: 30,000 - 34,000 (depending on experience) 26 days' holiday + bank holidays Life assurance and Westfield Healthcare plan 37.5-hour working week A collaborative team environment with supportive leadership A respected employer offering long-term stability and career prospects
What You'll Be Doing:


Processing customer orders accurately, ensuring all orders are entered before close of business Providing technical and application support using internal catalogues and online catalogues Handling customer queries related to pricing, order history, back orders, and delivery updates Managing returns, customer concerns, and credit note processing Liaising with other departments, including sales, inventory, logistics, and finance Supporting the team leader with continuous process improvements Covering essential tasks during team absence (e.g. call handling, low-value order monitoring)
What We're Looking For:


Strong customer service background - ideally in B2B or the automotive sector Comfortable working with databases, order systems, and catalogues (BPCS and SAP knowledge a plus) Confident communicator with excellent relationship-building skills Self-motivated and proactive High attention to detail and process-driven
If you're looking for a rewarding customer service role in the automotive sector and want to join a company that values accuracy, teamwork, and customer focus, we'd love to hear from you.


Please click the 'Apply' button. Don't worry if your CV isn't up to date. Just send what you have, and we'll deal with that later. Alternatively, please call Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, on 07763004067.


JSL - Recruitment...The Right Way.


Specialists in:


Automotive Aftermarket Recruitment Sales and Marketing Recruitment * Senior Appointments and Executive Search